Cron Job Not Fetching - Githubissues

jeskremer commented 1 month ago

I know this has been discussed in a few previous threads and supposedly resolved, but I have been banging my head on the wall trying to get fetching to work for a few weeks now.

We have the cron job setup on the server (VPS). I confirmed tonight that all of the logs are showing it running, however, I can not received IMAP emails unless I go to System and Fetch manually.

Any suggestions are greatly appreciated. I really want to utilize this software and add a bunch of modules to it.

Thank you.

freescout-help commented 1 month ago

All we can suggest is already written here: https://github.com/freescout-help-desk/freescout/wiki/Fetching-Emails#troubleshooting-fetching

jeskremer commented 1 month ago

Yes, I’ve got someone else looking into it now. It is an issue with the .env file and QUEUE connection not setting up correctly in the automatic download from Softaculous.

From: FreeScout @.> Sent: Thursday, August 8, 2024 12:20 PM To: freescout-help-desk/freescout @.> Cc: jeskremer @.>; Author @.> Subject: Re: [freescout-help-desk/freescout] Cron Job Not Fetching (Issue #4168)

All we can suggest is already written here: https://github.com/freescout-help-desk/freescout/wiki/Fetching-Emails#troubleshooting-fetching

— Reply to this email directly, view it on GitHub https://github.com/freescout-help-desk/freescout/issues/4168#issuecomment-2276305136 , or unsubscribe https://github.com/notifications/unsubscribe-auth/BKLZY4EWQCX5A4SUFR6Q4YTZQOSC3AVCNFSM6AAAAABMDR3CVCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZWGMYDKMJTGY . You are receiving this because you authored the thread. https://github.com/notifications/beacon/BKLZY4F7QLPKQMRMKVEH3H3ZQOSC3A5CNFSM6AAAAABMDR3CVCWGG33NNVSW45C7OR4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTUHVWUPA.gif Message ID: @. @.> >

freescout-help commented 2 weeks ago

Let us know if you'll find out the reason.

freescout-help-desk / freescout

Cron Job Not Fetching #4168