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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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When looking in scout, it stacks all emails into 1 thread. However, it is not showing the most current sender of the email. It just shows the original sender #4230

Open mauriceesp opened 1 week ago

mauriceesp commented 1 week ago

PHP version: FreeScout version: Database: MySQL / PostgreSQL Are you using CloudFlare: Yes / No Are you using non-official modules: Yes / No

mauriceesp commented 1 week ago

PHP version: 8.3.10 FreeScout version: 1.8.150 Database: MySQL Are you using CloudFlare: Yes Are you using non-official modules: No

freescout-help commented 1 week ago

It's by design. New customer's email is displayed in the From: field of the message if FreeScout.

mauriceesp commented 1 week ago

so there is not a way to change the focus to have the next sender to the thread have the new senders name displayed?

freescout-help commented 1 week ago

No. You can develop a custom module to achieve this.