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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
3.05k stars 502 forks source link

Spam Module - Block Account? #4245

Closed walterhpdx closed 1 month ago

walterhpdx commented 1 month ago

First off, love this software! As the owner of a non-profit, it's really saved my butt many, many times.

We use the Spam module which works like a charm. But is there a way to block individuals from being able to open tickets? This same person spams our Support queue one to 12 times a day with the same messages. Sure, they go directly to Spam, but I'd love to block this spammer from being able to even log tickets. Is that even possible?

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PHP version: 7.4 FreeScout version: 1.8.152 Database: MySQL Are you using CloudFlare: No Are you using non-official modules: No

freescout-help commented 1 month ago

You can delete those emails forever via Workflows Module.