Disable automatic reply with ticket number for certain senders

freescout-help-desk / freescout

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Disable automatic reply with ticket number for certain senders #4310

Open sbbo1 opened 1 day ago

sbbo1 commented 1 day ago

Unfortunately, senders of new e-mails still receive an automatic reply even though the sending of automatic messages is deactivated for this sender in the workflow

PHP version: 8.2.23 FreeScout version: 1.8.154 Database: MySQL Are you using CloudFlare: No Are you using non-official modules: No

freescout-help commented 1 day ago

Most likely the workflow does not trigger for you conditions. Try to attach screenshot of your workflow's conditions and headers of the incoming email.