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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Sending email to user with manual workflow #4315

Open marcatsmci opened 6 days ago

marcatsmci commented 6 days ago

Hello !

With a manual workflow, I want to add a tag (ok), add a note (ok) and send an email (not really ok). To do this, I've created a specific user and I'm trying to set up email notifications so that the user receives the notification.

01

What are the notification settings to do this?

02

Is there any other way to send an email using a manual workflow? BR

PHP version: 8.0.30 FreeScout version: 1.8.154 Database: MySQL / PostgreSQL : MariaDB Are you using CloudFlare: Yes / No : No Are you using non-official modules: Yes / No : No

marcatsmci commented 5 days ago

To clarify my questions:

freescout-help commented 4 days ago

We've double checked it - it works fine. Make sure your support agent is actually able to receive emails - check https://github.com/freescout-help-desk/freescout/wiki/Sending-Issues

Also try to enable all checkboxes in user's Notification settings to be sure that something is not missing.