Move to Sent breaks emails headers

[adam3278]

Hi, I found that the outgoing emails copied to imap folder Sent have the recipient name broken in email header. There is an encoding issue - ex. łó -> łó. When trying to view the email source, there is no issue. The error occurs in MS Outlook and in Roundcube, so in most of the non-global email providers clients.

[freescout-help]

What's your FreeScout version?

Can you provide email headers?

[adam3278]

Yes, of course. Freescout: 1.8.156 Headers (without addresses): ‘’’ Date: Fri, 22 Nov 2024 11:35:14 +0100 From: Biuro *** biuro@\*\*\* Subject: Re: Sklep ***: Zamówienie nr *** Bcc: j.jed***@*** To: Mariusz ** mariusz.\*\*\*@\*\*\* Message-ID: reply-5591-5d10f63d47e2e2f4@*** MIME-Version: 1.0 Content-Type: MULTIPART/mixed; BOUNDARY="0-262836907-1732271714=:862958" References: 4857b54512598006628ac1f3567252bf@\*\*\* In-Reply-To: <4857b54512598006628ac1f3567252bf@**\> ‘’’ In this email the subject is broken “ó” -> “ó”

[freescout-help]

Can you please provide screenshots from MS Outlook and Roundcube.

And what IMAP mail server are you actually using in your FreeScout mailbox?

[adam3278]

It's my customer's mail server from shared hosting (DirectAdmin). Screenshots without their customers data below:

[freescout-help]

Most likely the issue is related to the actual mail server used by your customer. DirectAdmin is not a mail server. You'll need to find out what mail server is used and after that we can try to reproduce the issue.

[adam3278]

Yes, I know. DA is using exim with dovecot.

[freescout-help]

And what is the name of the hosting? It looks like your customer is the only one experiencing this issue, so better to test it on that hosting.