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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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How does freescout integrate to social media #610

Closed ViscountCX closed 4 years ago

ViscountCX commented 4 years ago

Hello,

How does freescout integrate to social media like whatsapp, instagram, telegram etc.

Can DMs from these sites be used as tickets on freescout automatically?

Also, how is reporting handled on freescout?

Clausinho commented 4 years ago

Would be extremely cool. Telegram would be the easiest imho, as there is an API available. It would be a lot of work tho from what I can tell

amirkhan7 commented 4 years ago

https://freescout.net/module/telegram/

Clausinho commented 4 years ago

https://freescout.net/module/telegram/

Thats not what I think this ticket anticipated. This module notifies you via Telegram, if you get an E-Mail in FreeScout. What I anticipated was that an issue gets arised in FreeScout itself, when a certain Telegram account or bot gets a message

ViscountCX commented 4 years ago

Thank you

On Sat, May 30, 2020 at 12:41 PM Clausinho notifications@github.com wrote:

https://freescout.net/module/telegram/

Thats not what I think this ticket anticipated. This module notifies you via Telegram, if you get an E-Mail in FreeScout. What I anticipated was that an issue gets arised in FreeScout itself, when a certain Telegram account or bot gets a message

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freescout-helpdesk commented 4 years ago

Maybe this kinds of modules will appear in the future. No plans for now.

freescout-helpdesk commented 3 years ago

Re WhatsApp Integration: https://github.com/freescout-helpdesk/freescout/issues/1072

freescout-helpdesk commented 3 years ago

WhatsApp Integration Module has been released.

manuelbieh commented 2 years ago

Sorry for using this old issue but I just found it on Google. Are there any plans to add an Instagram module anytime soon? I'd love to see the Instagram messages I get from my customers in FreeScout 🙂