search

freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
2.91k stars 481 forks source link

Get pictures from Gravatar #917

Closed johanoloflindberg closed 3 years ago

johanoloflindberg commented 3 years ago

Upload photos of people through the service Gravatar.

https://en.gravatar.com/

johanoloflindberg commented 3 years ago

This might be useful: https://www.libravatar.org

diguinho2018 commented 3 years ago

FreeScout have a module called "Customer Data Enrichment" (https://freescout.net/module/customer-data-enrichment/), it gets some publicly user/customer info from web, it includes gravatar.

Is this what you are looking for?

nickbe commented 3 years ago

This works for us and seems well placed as a module. It does not work for users though - but also I don't think any information should be automatically added for the staff.

centralplexus commented 3 years ago

PLEASE don't integrate Gravatar. It's a privacy nightmare. Use local avatars for Users if you must but not EVERYTHING must be connected to these questionable third-party trackers. This has serious(!) GDPR implications.

nickbe commented 3 years ago

@centralplexus: No it doesn't. First of all this is a module: Customer Data Enrichmen, not a default feature. So up to you wether you want to install this or not. Additionally the module clearly states:

"This module automatically enriches Customers’ profiles with the information publicly available on the web"

So whatever is already publicly availabe, because I'd put it there is not against any GDPR rules.

freescout-helpdesk commented 3 years ago

Won't be implemented in to core. Feel free to implement via custom module.

centralplexus commented 3 years ago

Yes that's fine for your side of things, but not for ours. Most people don't realise that this has privacy implications in regards to the staff using the system and internal privacy policies so why taint a perfectly good plugin with such an avoidable risk?