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freescout-help-desk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Merging a conversation into another should be handled like a "reply added" event #921

Closed sinister3vil closed 1 year ago

sinister3vil commented 3 years ago

Hello,

Due to working with customers that user their own ticketing systems some conversations are broken and we merge replies manually.

There are multiple cases where the original conversation is closed. Client then reverts that, say, issue persists. We merge this new conversation into the existing one, but it remains closed. Merging should at least re-open the conversation and in a best case scenario be considered as new replies, triggering whatever events a new reply usually triggers, maybe with the exception of notifications.

fulldecent commented 2 years ago

Could you please reproduce with video in the latest 1.8 versions?

freescout-helpdesk commented 1 year ago

Just manually change conversation status after merging.