INBOX; Error: Warning: MIME header encountered in non-MIME message

[Mvpblcruz]

Hi,

We have install Freescout version 1.8.57 with php v8 and mariadb v15. We have set POP and SMTP email server, and the test messages are working well, but on Errors we have always the message: "Folder: INBOX; Error: Warning: MIME header encountered in non-MIME message" Can you help us solve this. What can be causing this?

Thanks,

[freescout-helpdesk]

Are you using modern OAuth IMAP authentication or regular authentication?

[Mvpblcruz]

Regular SMTP and POP3 authentication. with server, user,password port and SSL.

[freescout-helpdesk]

https://stackoverflow.com/questions/3378469/how-to-get-rid-of-error-messages-with-phps-imap-fetchstructure

Strange that you are getting this warning. It has already been fixed in the IMAP library which is used in FreeScout: https://github.com/Webklex/laravel-imap/issues/72

[freescout-helpdesk]

Do you have "IMAP Folder To Save Outgoing Replies" set in mailbox's Fetching settings?

[Mvpblcruz]

Yes, I have the Sent folder.

[Mvpblcruz]

I have like configured like this and it fetch the emails from INBOX.

But I also have the error:

[Mvpblcruz]

The follow code in https://github.com/Webklex/laravel-imap/blob/master/src/IMAP/Client.php:

/**

• Disconnect from server.

• @return $this */ public function disconnect() { if ($this->isConnected() && $this->connection !== false && is_integer($this->connection) === false) { $this->errors = array_merge($this->errors, imap_errors() ?: []); $this->connected = !imap_close($this->connection, CL_EXPUNGE); }

  return $this;

  }

This code Is diferent from what is mentioned on https://stackoverflow.com/questions/3378469/how-to-get-rid-of-error-messages-with-phps-imap-fetchstructure

Should I change?

[freescout-helpdesk]

No. The code if fine.

We have set POP and SMTP email server, and the test messages are working well, but on Errors we have always the message: "Folder: INBOX; Error: Warning: MIME header encountered in non-MIME message"

Where do you see this message? Check also Manage > Logs > App Logs.

[Mvpblcruz]

I see the message on:

And on:

[freescout-helpdesk]

Try to add the following to the .env file, clear cache and see how it goes:

APP_NEW_FETCHING_LIBRARY=true

[Mvpblcruz]

nano .env Addeed: APP_NEW_FETCHING_LIBRARY=true php artisan config:clear Configuration cache cleared!

Lets wait some minuts for the fetch email...

[freescout-helpdesk]

https://github.com/freescout-helpdesk/freescout/wiki/Clearing-the-Cache

[Mvpblcruz]

Thanks, Cache cleaned:

It is not fetching and is giving erros:

[freescout-helpdesk]

Just revert .env file back.

When you see this warning "Warning: MIME header encountered in non-MIME message" does the email actually gets successfully fetched?

[freescout-helpdesk]

Closed for no activity.

[Mvpblcruz]

Hi,

When you see this warning "Warning: MIME header encountered in non-MIME message" does the email actually gets successfully fetched? R: No, it is not fetched.

[volvisti]

Hi, I hope this can can be reopened. We have the same error on one of 7 Inboxes. Cache is cleared, mails get fetched. Altpough fetching is set to 1 minute, the protocol says that the mails are fetched in a period of about 10 to 20 minutes.

Any help is good help. Regards freescout 1.8.122 (installed from the image of tiredofit)

[freescout-helpdesk]

We have the same error on one of 7 Inboxes.

What mail server are you using? Are you getting this error with APP_NEW_FETCHING_LIBRARY=true enabled and without it?