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freescout-helpdesk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Search suddenly takes forever and we get 504 Gateway Time-out #3969

Closed githubuser-112 closed 1 month ago

githubuser-112 commented 1 month ago

Hi,

search worked fine all the time and now, suddenly it takes forever and does not yield results. It takes so long, that we get a 504 Gateway Time-out.

We have a total of like 25000 conversations, so nothing crazy. Also, our server should be easily able to handle it.

It feels like something else must be wrong, because it happened from one moment to the other, not gradually getting worse.

Any ideas?

Thanks a lot!

PHP version: 8.2.17 FreeScout version: 1.8.119 Database: MySQL Are you using CloudFlare: No

freescout-helpdesk commented 1 month ago

https://github.com/freescout-helpdesk/freescout/wiki/FAQ#the-search-times-out-or-takes-too-much-time