Closed anjan-rpf closed 1 month ago
https://freescout.net/module/api-webhooks/ --> Troubleshooting
@freescout-helpdesk we are getting webhooks sometimes and sometimes we are not getting them.
I will also go through the troubleshooting once
It means there problems either with connection to your webhook URL or with background jobs.
Module: API & Webhooks
we missed several webhooks for
convo.note.created
,convo.status
( not sure about other statuses as we are not using them as of now )Previously we used
convo.created
webhook which has similar issue, so we have updated the implementation to avoid reconciliation issues