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freescout-helpdesk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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When moving between tickets using the 'Left' and 'Right' arrow icons, it also displays closed tickets. #3988

Closed mahavirn closed 3 weeks ago

mahavirn commented 4 weeks ago

Currently, when users navigate between tickets using the arrow icons, closed tickets are unexpectedly displayed alongside active ones. This inconsistency in display disrupts the user experience and hampers efficient ticket management.

This issue occurs specifically with Custom Folders. While using the arrow icons to navigate between tickets within Custom Folders, closed tickets are displayed, despite being configured to be skipped within the 'Custom Folder' settings.

I wanted to load "Older" conversations first, so i also changed 

'order'=>'desc'

in conversation.php inside getConvTableSorting function.

Is it because of that?

If so, how can i change the sorting order?

freescout-helpdesk commented 4 weeks ago

Fixed in the master branch and will be published in the next release.

mahavirn commented 4 weeks ago

Thanks @freescout-helpdesk

mahavirn commented 3 weeks ago

Hi @freescout-helpdesk

I manually tried the fix added in this commit: https://github.com/freescout-helpdesk/freescout/commit/7a6cbab8affdc18b89af90aa6551b85f86fdeab7

But its still showing the closed ticket when navigating with Left and Right arrow icon.

freescout-helpdesk commented 3 weeks ago

We'll also release an update for the Custom Folders Module.

mahavirn commented 3 weeks ago

Thats great @freescout-helpdesk

Thank You :)