freescout-helpdesk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Timer tracking export to UTF-8 #3993

Closed krzysztofklonowski closed 3 weeks ago

krzysztofklonowski commented 3 weeks ago

Hello,

When exporting to UTF-8 (semicolon) file is saved in code page UTF-8 BUT without BOM character.

If i have in tickets polish letters and export report to file I have weird letters like: Ilość godzin (it should be "Ilość godzin"), drukujÄ… siÄ™ w pionie (it should be "drukują się w pionie") etc.

2024-04-23_08h31_27

Fix required.

Regards

freescout-helpdesk commented 3 weeks ago

Are you talking about exporting feature in Time Tracking Reports?

freescout-helpdesk commented 3 weeks ago

We've added BOM to UTF-8 encoded data in Export Conversations Module v1.0.10. You can try it now.

krzysztofklonowski commented 3 weeks ago

Hello,

Thank you. Now it's working great! Thank you.

Reagrds