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freescout-helpdesk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Using URL instead of cron doesn't fetch emails #4000

Closed kirschkern closed 3 weeks ago

kirschkern commented 3 weeks ago

After updating to 1.8.137 we don't receive any new mails. Instead of the cron job, we use the URL that gets shown below with the hint "use at own risk". When calling this URL in the browser I get "No scheduled commands are ready to run."

In "system / status" I see the line queue:work Last run: ? Last successful run: ? Try to clear cache to force command to start. However, clearing the cache doesn't change anything.

Any hint would be great to get email fetching running again would be great.

We currently use the URL solution, because our server only alows cron jobs to run every 5 minutes which is way to long. We use a cron job from another server to call that URL.

When using the 5 minutes Cron job, the mails get fetched.

freescout-helpdesk commented 3 weeks ago

Fixed in the master branch and will be published in the next release.

Meanwhile you can simply change line 36 in /app/console/Kernel.php to:

if (!$this->isScheduleRun() && !\Helper::isRoute('system.cron')) {
Hamza31231 commented 3 weeks ago

changed if (!$this->isScheduleRun()) { to if (!$this->isScheduleRun() && !\Helper::isRoute('system.cron')) {

now it seems to work!

thank you very much !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!