Help me identify why my server is reaching timeout with 504 error

Hi there,

My freescout instance is not working all of a sudden. We're getting 504 timeout errors. Although it's a docker installation (will probably go there to ask for docker related stuff) So, here I just wanted to know how can I troubleshot my server? Is there some kind of commands I can run?

The Troubleshooting section suggest to go to Manage >> System, but I don't have any access to the web interface.

As per the logs in storage/logs, I don't see any useful information:

in freescout I only have fetch-emails.log (with successful fetching messages - even after a restart while still having the server not responding) and queue-jobs.log which is empty
in nginx everything is empty
in php-fpmI have NOTICE: ready to handle connnections

Many thanks for any hint on how I can troubleshoot what's going on.. It's really annoying to have no answer...

PHP version: Not sure - where do I look if the server is not responding? FreeScout version: Not sure - where do I look if the server is not responding? Database: PostgreSQL Are you using CloudFlare: Yes

freescout-helpdesk / freescout

Help me identify why my server is reaching timeout with 504 error #4003