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freescout-helpdesk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
https://freescout.net
GNU Affero General Public License v3.0
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Workflow Module: Post-Move Workflow results into "too many redirects" #4009

Closed sofl88 closed 1 week ago

sofl88 commented 2 weeks ago

So we tried to create a workflow that sets the status of a conversation to active after moved from one mailbox to another. The workflow is created in the target mailbox with the following conditions

image

and action

image

So when someone try to move the conversation, the status is indeed set to active but the conversation stays in the same/old mailbox. Now when someone try to open this conversation, an error occurs ERR_TOO_MANY_REDIRECTS (Chrome).

Maybe I missunderstood the conditions here?

PHP version: 8.0.30 FreeScout version: 1.8.138 Database: 10.5.23-MariaDB Are you using CloudFlare: No

Thanks in advance!

freescout-helpdesk commented 2 weeks ago

We can't reproduce the issue. Check errors in Manage > Logs > App Logs.

sofl88 commented 1 week ago

Unfortunatley creating workflows is not permitted in the freescout demo (https://demo.freescout.net/). Is it possible to enable this temporary?

The logs are empty.

freescout-helpdesk commented 1 week ago

Unfortunately not. Try to disable all non-official modules and customizations (if any). Try to record a video of your issue.

sofl88 commented 1 week ago

The license for official modules is exclusivly bound to one installation so we can only test this in our live system. We have indeed custom modules and customizations in our fork but fiddling around in production is no option for us.

Since you were not able to reproduce this, I assume it indeed might have something todo with our customizations / modules.

Thanks anyway.