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freshworks / mobihelp-android

MIT License
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Application Not Responding #14

Closed mlucchini closed 9 years ago

mlucchini commented 9 years ago

The device hangs immediately if I call Mobihelp.showSupport or if I select an entry in the view shown after I call Mobihelp.showConversations. Mobihelp.sendFeedback is fine however.

Hanging seems to happen in SolutionArticleListActivity. Can I get the SDK source code?

Using Mobihelp SDK 1.3.1.

mlucchini commented 9 years ago

Getting crashes as well.

java.lang.RuntimeException: Unable to start activity ComponentInfo{com.wanderer.pulse/com.freshdesk.mobihelp.activity.ConversationActivity}: android.view.InflateException: Binary XML file line #10: Error inflating class

hrishikesh-p commented 9 years ago

Hi ..

this looks like a manifest merger issue usually fixed by a clean build. If it is still not resolved, Can you please let us know the Android SDK target version ?

If you are using AppCompat , can you also please check with the latest version ?

mlucchini commented 9 years ago

Hi, The clean build didn't solve the issue. I'm targeting SDK 21 and building with the tools 21.1.2. AppCompat v7 21.0.3 but just tried with latest 22.1.0 and the same thing happens. Is there a specific version I'd better use or try with?

mlucchini commented 9 years ago

I had removed the 'android:theme="@style/Theme.Mobihelp"' occurences in Mobihelp's AndroidManifest.xml in order to inherit from my app theme, but I guess some properties went missing then? It's fine if I keep your theme actually.

tryprasannan commented 9 years ago

When using a your own theme / custom theme with Mobihelp SDK,

  1. Ensure the custom theme inherits from one of the variants of Theme.AppCompat
  2. The custom theme must also include the attributes from the equivalent Mobihelp theme. Eg. If the theme is light theme, include the attributes from the theme Theme.MobihelpSDK.Light present in res/values/themes.xml in the custom theme. The icons are based on these attributes.

If it still doesn't work, please let us know. Thanks.

mlucchini commented 9 years ago

I was extending Theme.AppCompat but missing the icons. Cheers