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freshworks / mobihelp-android

MIT License
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Failed to connect in android version 4.4 #26

Open satutig opened 7 years ago

satutig commented 7 years ago

I am getting error failed to connect while generating ticket from android version 4.4.

tryprasannan commented 7 years ago

@satutig Can you please share more info of the error or the stack trace to help us understand the exact issue ?

Note: This product has been deprecated (as we've launched a new product replacing Mobihelp) and official support is no longer available. We'll try to help you on a best effort basis.

satutig commented 7 years ago

Hi , i got ssl exception
javax.net.ssl.SSLException: Connection closed by peer at com.android.org.conscrypt.NativeCrypto.SSL_do_handshake(Native Method) at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:405) at com.android.okhttp.Connection.upgradeToTls(Connection.java:146) at com.android.okhttp.Connection.connect(Connection.java:107) at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:294) at com.android.okhttp.internal.http.HttpEngine.sendSocketRequest(HttpEngine.java:255)

satutig commented 7 years ago

can u please tell me, which new product you have launched? is this similar to Mobihelp, can u please share some reference URL?

tryprasannan commented 6 years ago

The new product is Freshchat and you can view the new product's page here