fuatakgun / eufy_security

Home Assistant integration to manage Eufy Security devices as cameras, home base stations, doorbells, motion and contact sensors.
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T8410 lost Connection to HA #1073

Closed AnuGihub closed 5 months ago

AnuGihub commented 5 months ago

Please check existing (open or closed) issues before creating a new one. (https://github.com/fuatakgun/eufy_security/issues?q=is%3Aissue+)

If this is not an issue, you can use Discussions (https://github.com/fuatakgun/eufy_security/discussions) section.

Describe the bug Camera Pan&Tilt (T8410) lost Connection to HA. after restart or unplugging the device the Device lost Connection to HA. Cant control anything over HA. Also the Device lost connection after a few hour, when using it to much over HA.

A clear and concise description of what the bug is.

To reproduce enabled/ disabeld device over HA. Press PTZ over 30 times. After a while (few Hours) or unplug and replug it lost connection to HA. Waiting for about 6 hours and it worked again.

Go to Settings -> System -> Repairs -> Click on 3 dots (...) -> System Information and get Version and Installation Type to below fields;

Hardware Information;

Additional context

Add any other context about the problem goes here. Mainly, share everything as log files and use screenshots as last resort.

fuatakgun commented 5 months ago

to be honest, I have the same camera and having similar issues, but we need to generate debug logs from add-on and share them with bropat over his repository. This issue is not coming from integration. Can you share the logs with him?