No image showing when camera is not streaming

[johnrobledo]

Please check Services, Known Bug / Issues and Troubleshooting over here first: https://github.com/fuatakgun/eufy_security/blob/master/README.md

Describe the bug Using WebRTC, when the camera is not streaming, no image is showing up, just a gray box.

To Reproduce Steps to reproduce the behavior:

1. Use WebRTC
2. Set camera to off
3. See bug

Expected behavior Image supposed to show up when the camera is off.

Screenshots

Hardware Information about Home Assistant rasberry pi 4 running on M.2NVME SSD Hardware Information about Cameras EufyCam 2 with RTSP and WebRTC

Additional context Add any other context about the problem here.

[fuatakgun]

is this repetitive and happening for all cameras or just a specific model?

Can you also check camera attributes from developer tools for pictureUrl?

[johnrobledo]

it seems to be happening for all 3 of my eufycam 2's where do I find the attributes?

[fuatakgun]

Check screenshots below in order

[johnrobledo]

It appears to be missing: here is the code state: name: Backyard model: T8114-Z serialNumber: T8114P612106073E hardwareVersion: T8114-Z softwareVersion: 4.5.8 stationSerialNumber: T8010P1320481D36 enabled: true state: 1 battery: 59 batteryTemperature: 22 lastChargingDays: -1 lastChargingTotalEvents: 49 lastChargingRecordedEvents: 0 lastChargingFalseEvents: 49 batteryUsageLastWeek: 0 motionDetected: false personDetected: false personName: '' antitheftDetection: false autoNightvision: true ledStatus: false motionDetection: true rtspStream: false watermark: 2 wifiRSSI: -70 motionDetectionType: 0 motionDetectionSensivity: 46 microphone: true speaker: true speakerVolume: 92 audioRecording: true powerSource: 0 powerWorkingMode: 0 notificationType: 1 rtspUrl: rtsp://admin:admin@10.0.0.120/live0 liveStreamingStatus: null start livestream at initialize: false properties: name: value: Backyard timestamp: 1636689393000 model: value: T8114-Z timestamp: 1636689393000 serialNumber: value: T8114P612106073E timestamp: 1636689393000 type: value: 9 timestamp: 1636689393000 hardwareVersion: value: T8114-Z timestamp: 1636689393000 softwareVersion: value: 4.5.8 timestamp: 1635114742000 stationSerialNumber: value: T8010P1320481D36 timestamp: 1636689393000 lastChargingDays: value: -1 timestamp: 1636689393000 lastChargingFalseEvents: value: 49 timestamp: 1636689393000 lastChargingRecordedEvents: value: 0 timestamp: 1636689393000 lastChargingTotalEvents: value: 49 timestamp: 1636689393000 batteryUsageLastWeek: value: 0 timestamp: 1636689393000 speakerVolume: value: 92 timestamp: 1635963017000 motionDetectionType: value: 0 timestamp: 1635963013000 watermark: value: 2 timestamp: 1635963017000 statusLed: value: false timestamp: 1635963013000 autoNightvision: value: true timestamp: 1635963017000 powerWorkingMode: value: 0 timestamp: 1635963013000 rtspStream: value: true timestamp: 1636067424000 microphone: value: true timestamp: 1635963017000 audioRecording: value: true timestamp: 1635963017000 wifiRSSI: value: -72 timestamp: 1636916195051 enabled: value: true timestamp: 1635963013000 batteryTemperature: value: 22 timestamp: 1636065909000 motionDetectionSensivity: value: 46 timestamp: 1635963017000 state: value: 1 timestamp: 1635963013000 speaker: value: true timestamp: 1635963017000 powerSource: value: 0 timestamp: 1635963017000 motionDetection: value: true timestamp: 1635963017000 battery: value: 60 timestamp: 1636072518000 antitheftDetection: value: false timestamp: 1635963017000 notificationType: value: 1 timestamp: 1635963017000 motionDetected: value: false timestamp: 0 personDetected: value: false timestamp: 0 personName: value: '' timestamp: 0 friendly_name: Backyard entity_picture: >- /api/camera_proxy/camera.backyard?token=ed6b99f4f05ab88f2d13379a6d6516ab5312d22380f1a7a95d8db3e1bd12d30a supported_features: 3

[fuatakgun]

Hmm, if it is not coming from add-on, we are much limited here. I remember some users were reporting sd card based recording cameras and missing snapshot images. Was it working in previous version?

When you have time, check this: https://github.com/fuatakgun/eufy_security/issues/50

[johnrobledo]

It was working for a little bit and it does have local storage on the home base...just started this issue today

[johnrobledo]

should i factory reset the camera and add again?

[fuatakgun]

i can debug tomorrow if you can share it following readme

[johnrobledo]

ok I will share now and await your response It is a EufyCam 2 named Backyard

[johnrobledo]

I went ahead and shared them

On Sun, Nov 14, 2021 at 3:45 PM Fuat Akgün @.***> wrote:

i can debug tomorrow if you can share it following readme

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[fuatakgun]

I see that you own Garage and Backyard with identical software on it. Garage has pictureUrl but Backyard does not have it. Before we continue, can you factory reset as you suggested and you can create an issue here if it is still not resolved: https://github.com/bropat/eufy-security-client

[fuatakgun]

just one callout, rather than calling this as when camera is off let's call this as when camera is not streaming.

camera is off might be understood as camera is disabled

[johnrobledo]

Okay thanks! I will reset when i get home and create an additional issue if it remains the same

[skank01]

Having same issue, but not with my doorbell. But not sure this is related to the webrtc Cause the camera entity has no thumbnail either, theres no image showing. Entity picture is missing

[skank01]

Is this something should go to bropat? @johnrobledo if you past that pictureurl do you see the picture? I guess not... I dont get it anyway, although thumbnails are enabled

[LordNex]

Question. I noticed the pictureURL goes to an AmazonWS server. Does that URL change each time or is it always the same. I'd like to base some notification on it but if it changes each time I'll have to figure out some template.

[fuatakgun]

For each notification, you receive a brand new URL, old one dies out. Sometimes the url comes from amazon, sometimes it is Eufy endpoint

[fuatakgun]

@skank01 , if attribute goes missing it should go to @bropat, you are right

[fuatakgun]

Resolving this, please comment back if anything i can do

[LordNex]

Yea I believe this is resolved. Although the streaming issue is still there. Do you think you’ll be able to resolve the streaming or should I look at getting a different doorbell? Again thanks to both of you for your help and hard work. I do appreciate it!

On Nov 28, 2021, at 2:15 PM, Fuat Akgün @.***> wrote:



Closed #109https://github.com/fuatakgun/eufy_security/issues/109.

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[skank01]

@fuatakgun i still dont have an image though, although before moving to new version it was ok

[fuatakgun]

@fuatakgun i still dont have an image though, although before moving to new version it was ok

Let's track this as a separate issue, i believe you had confirmed that you have pictureUrl attribute for camera, right?

[skank01]

Thats true

[fuatakgun]

Any you confirmed that these pictureUrl is accessible from browser? if it is accessible, it is a problem of home assistant cannot reach that URL. if it is anot accessible by browser, it is an issue from eufy, i am not sure i can do anything

[skank01]

For the doorbell T8210 all is good For the camera T8114 its not, it was before the update 0.5.0 , so i truly think something broke with the version from ws 0.5.0 and up

[LordNex]

I can confirm that I do get a static image and a pictureURL path that is viewable in a browser. So as far as this specific issue, looks resolved to me.

Again still have issues with restarting the stream but I said screw it and bought 2 Armcrest AD410’s and am just going to install the YouuuFeeee at the in-laws 😎

On Nov 29, 2021, at 12:46 PM, Fuat Akgün @.***> wrote:



Any you confirmed that these pictureUrl is accessible from browser? if it is accessible, it is a problem of home assistant cannot reach that URL. if it is anot accessible by browser, it is an issue from eufy, i am not sure i can do anything

— You are receiving this because you commented. Reply to this email directly, view it on GitHubhttps://github.com/fuatakgun/eufy_security/issues/109#issuecomment-981913656, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ACGXNJBBP5CRUCSTUZO76ETUOPDAFANCNFSM5IAKBP3Q.

[LordNex]

 I can confirm that I do get a static image and a pictureURL path that is viewable in a browser. So as far as this specific issue, looks resolved to me.

Again still have issues with restarting the stream but I said screw it and bought 2 Armcrest AD410’s and am just going to install the YouuuFeeee at the in-laws 😎

On Nov 29, 2021, at 12:46 PM, Fuat Akgün @.***> wrote:



Any you confirmed that these pictureUrl is accessible from browser? if it is accessible, it is a problem of home assistant cannot reach that URL. if it is anot accessible by browser, it is an issue from eufy, i am not sure i can do anything

— You are receiving this because you commented. Reply to this email directly, view it on GitHubhttps://github.com/fuatakgun/eufy_security/issues/109#issuecomment-981913656, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ACGXNJBBP5CRUCSTUZO76ETUOPDAFANCNFSM5IAKBP3Q.