Can't get URL

[icrafton]

The error that is happening:

I am using copy/pasting the below info type: custom:webrtc-camera entity: camera.entrance poster: image.entrance_event_image ui: true shortcuts:

• name: Play icon: mdi:play service: camera.turn_on service_data: entity_id: camera.entrance
• name: Stop icon: mdi:stop service: camera.turn_off service_data: entity_id: camera.entrance

I replaced all spots with "entrance" to "doorbell"

I am getting "can't get URL for camera.doorbell"

To reproduce

Steps to reproduce the behavior: To reproduce, add a new card, add WebRTC camera. Paste the following: type: custom:webrtc-camera entity: camera.doorbell poster: image.doorbell_event_image ui: true shortcuts:

• name: Play icon: mdi:play service: camera.turn_on service_data: entity_id: camera.doorbell
• name: Stop icon: mdi:stop service: camera.turn_off service_data: entity_id: camera.doorbell

Expected behavior

I would think I should be able to see my doorbell camera feed.

Additional information

Go to Settings -> System -> Repairs -> Click on 3 dots (...) -> System Information and get Version and Installation Type to below fields;

• Home Assistant Installation Type (OS - Supvervised - Core): Home Assistant OS
• Home Assistant Core Version: core-2024.1.5
• Eufy Security Add-on Version: 1.7.1
• Eufy Security Integration Version: 8.0.1

Hardware Information;

• Camera Model: T8210

• Live Streaming Protocol (RTSP/P2P): I believe P2p

• Debug Logs from Home Assistant (https://github.com/fuatakgun/eufy_security/discussions/624) - Without this, I will automatically resolve this issue

• home-assistant_2024-01-25T23-12-09.335Z.log

• Logs from Eufy Security Add-on (either from Add-ons page of Home Assistant or Docker output):

home-assistant_eufy_security_2024-01-25T23-07-58.690Z.log

402f1039_eufy_security_ws_2024-01-25T23-37-17.069Z.log

• Would you share your device with me in case further debugging required? (Yes/No): Yes I could

Additional context

Add any other context about the problem goes here. Mainly, share everything as log files and use screenshots as last resort.

[eikowagenknecht]

Have you clicked the "play" button? When it's not playing, I also get the error message, when playing it's fine.

[icrafton]

Yes

[cms365]

+1 following

[stievenkowalski]

I have the same issue with my S330.

[realschmidt]

I have the same issue too with my SoloCam S40 (T8124). I've got all entitys but the stream doesn't work. One thing that I saw is if I press the "Start P2P" Stream the status only shows prepairing and no streaming. The rtsp urls exists but doesn't work also in vlc. In an other post I saw that you have change the rtsp-security to basic (in Eufy App) than it works, but I dont't have this settings (only local).

[robinhood-code]

same issue. When it is not streaming, can we show the last frame image instead of showing the “can’t get URL” error messsage ?

[david-b13]

+1 here... get the "can't get URL for camera.doobell" error, and also - the service.turn_on and off for this camera do NOT work. I have two other Dufy cameras (T8142Z) - for which the service calls to turn and off both work. It does not work for this camera. Don't know if it is a different issue - but prevents it working. Note - when I look at the livestream feed in the Dufy off the doorbell - it works fine (but status in HA continues to say IDLE.

[casperleenheer]

+1 I had it working for a second on a powered camera. When pressing the start P2P button on a battery device, it all stopped.

[mst]

+1

[mst]

this duplicates #1044 I think

[maxabi747]

Same here😞

[FrederikNygaardSvendsen]

+1

[diegoafca]

I found a ''sulotion'' or a possible reason for the error. When you turn off RTSP in the Eufy App and Turn it on again, the stream will load and show the actual footage. But you have to do this each time (what doesn't make sense). Hopefully with this, the issue can be solved.. @fuatakgun

I am using the Homebase 3, all of you with the issue as well?

[Jawny]

I found a ''sulotion'' or a possible reason for the error. When you turn off RTSP in the Eufy App and Turn it on again, the stream will load and show the actual footage. But you have to do this each time (what doesn't make sense). Hopefully with this, the issue can be solved.. @fuatakgun

I am using the Homebase 3, all of you with the issue as well? This worked for me. I'm using homebase 2.

[komtx]

Thanks for this. I am using homebase 3 as well but I cannot find where you turn off RTSP in the Eufy Security App. It looks like the only way to do this is to disconnect from the HomeBase and then connect to a NAS. I don't have a NAS so don't want to do this if I don't have to. Appreciate any support.

In googling an answer for above, I found this similar thread:

https://community.home-assistant.io/t/eufy-camera-rtsp-stream-is-disabled-after-a-few-minutes-my-findings/581001/5

[Jawny]

If you go into the settings of your camera -> General -> Storage -> NAS you get the option to turn off RTSP stream.