unable to remove camera from integration

[Gronda74]

Please check existing (open or closed) issues before creating a new one. (https://github.com/fuatakgun/eufy_security/issues?q=is%3Aissue+)

If this is not an issue, you can use Discussions (https://github.com/fuatakgun/eufy_security/discussions) section.

Describe the bug

I have removed a camera from my Eufy Homebase. I have checked the Eufy security account online and the camera is no longer listed in the account. The camera is still listed in Home Assistant and when I try to delete the camera I get an error message of:

Eufy Security - Error Device is still accessible on account, cannot be deleted!

To reproduce

Steps to reproduce the behaviour:

1. Go to 'Settings > Devices & Services > Eufy Security'
2. Click on 'Devices'
3. Select the camera that is no longer linked to the Homebase and click Delete
4. The camera isn't deleted
5. A notification is listed that the device is still accessible on account, cannot be deleted

Expected behavior

The camera should be deleted.

Additional information

Go to Settings -> System -> Repairs -> Click on 3 dots (...) -> System Information and get Version and Installation Type to below fields;

• Home Assistant Installation Type (OS - Supvervised - Core): Home Assistant OS
• Home Assistant Core Version: core-2024.7.2
• Eufy Security Add-on Version: eufy-security-ws (1.8.0-2)
• Eufy Security Integration Version: 8.0.2

Hardware Information;

• Camera Model: S300 (eufycam 3c)

• Live Streaming Protocol (RTSP/P2P): RTSP

• Debug Logs from Home Assistant (https://github.com/fuatakgun/eufy_security/discussions/624) - Without this, I will automatically resolve this issue

home-assistant.log

• Logs from Eufy Security Add-on (either from Add-ons page of Home Assistant or Docker output): 2024-07-12 17:33:49.043 INFO eufy-security-ws:eufy-security-client [http] [Station.onConnect] Connected to station T8170T1023310CF3 on host 192.168.1.254 and port 21723 2024-07-12 17:34:19.950 INFO eufy-security-ws:eufy-security-client [p2p] [Timeout._onTimeout] Initiated closing of connection to station T8170T1023310CF3 for saving battery. 2024-07-12 17:34:19.951 INFO eufy-security-ws:eufy-security-client [http] [Station.onDisconnect] Disconnected from station T8170T1023310CF3 2024-07-12 17:35:02.126 INFO eufy-security-ws Client disconnected with ip: 127.0.0.1 port: 47356 code: 1006 reason: Abnormal Closure 2024-07-12 17:35:42.821 ERROR eufy-security-ws:eufy-security-client [http] [HTTPApi.getVoices] Get Voices - Response code not ok { code: 20028, msg: 'Failed to request.', data: { code: 20028, msg: 'Failed to request.', data: null }, deviceSN: 'T8161P102236121C' }

• Would you share your device with me in case further debugging required? (Yes/No): Yes

Additional context

Add any other context about the problem goes here. Mainly, share everything as log files and use screenshots as last resort.

[migueldc73]

I got the same issue. Upgraded my homebase from 2 to 3, bought new cameras, removed the old ones in my account. But here in HA, I can't delete the removed devices.

[fuatakgun]

Go to the device page and click delete? This would delete it from home assistant but if it is under the account, it will be created back later on

[Gronda74]

That’s what I did, went to the device page, clicked delete, got the error message. The camera is not in the account.

[fuatakgun]

Error from add-on?

[Gronda74]

It seems to be. Oddly the camera isn't showing in my Devices list when I go there first. But if I go into the integration it shows as a device and then click on delete and nothing happens but the error message then shows in the notifications and the device is then showing in the Devices list. When I click on the "known issues" for the integration it brings me here to github.

[migueldc73]

So, my old EUFY devices could finally be removed after someone bought the old set and added them to their account. It seems that the cloud only then effectively releases them after some other account adds them. My 2cts, the problems are not related to this integration, but to the EUFY cloud.

[zeropast12]

Same issue here. Removed 2 cameras from my eufy account but cannot delete them from HA. I receive the same error message as previously mentioned in this thread. I can confirm that logging into my Eufy account online confirms that both cameras in question are not active on my account. Please advise!