Eufy Smart Lock C30 Detected in Home Assistant but Unable to Lock/Unlock - Only Debug Sensors Available

[jeannicolasreyt]

Thank you so much for your work. Here is the information relating to my issue.

Describe the bug

I purchased a Eufy Smart Lock C30. I followed your tutorial to include it to my home assistant instance. Although the lock seems to be discovered, I can't lock or unlock. The only sensors are "Debug (device)" and "Debug (Station)". The five entities are disabled, and they are " Connected", "Reset Alarm" x2 and "Trigger Alarm" x2.

To reproduce

Adding the lock to HA.

Expected behavior

I expected to be able to lock and unlock.

Additional information

Go to Settings -> System -> Repairs -> Click on 3 dots (...) -> System Information and get Version and Installation Type to below fields;

• Home Assistant Installation Type (OS - Supvervised - Core): Supervised
• Home Assistant Core Version: core-2024.10.2
• Eufy Security Add-on Version: 1.9.1
• Eufy Security Integration Version: 8.0.4

Hardware Information; Smart Lock C30

• Would you share your device with me in case further debugging required? (Yes/No): Yes

Thanks so much!

[pipolaq]

Same problem here, with a C210. Recognized (I can choose the room) but nothing except the entities you mention @jeannicolasreyt !