Can't control homebase anymore

[HP-Basarab]

Hello!

Yesterday the plugin was still working perfectly, but since this morning, I can no longer control my Homebase 2 and my two eufycam 2Cs. For example, I can click on the button to change the Guard mode, but nothing really happens. However, I have another Eufy wifi camera which does not use the Homebase and it is perfectly controllable. I didn't touch anything at all so I don't really understand what could have happened. I tried to restart Home Assistant, my homebase, I uninstalled and reinstalled hassio-eufy-security-ws as well as the HACS client but nothing works. I'm out of ideas, can you help me please?

Hardware Information;

• Camera Model:

Homebase 2 with 2 eufycam 2c

• Debug Logs from Home Assistant:

CF the log file home-assistant.log

Sometimes I get this message appearing in my notifications: Error: <Task finished name='Task-3355' coro=<WebSocketClient._process_messages() done, defined at /config/custom_components/eufy_security/eufy_security_api/web_socket_client.py:62> result=None>

Thanks in advance

[EnterTheMaelstrom]

Yep same for me, same error. Also using Homebase 2 with 2 eufycam 2C

Also restarted everything multiple times and checked if everything is updated...

If I change the guard mode in the eufy app, HA updates immediately, but I cannot set it in HA

[kvanbiesen]

Just tested it, can still change guard modes on the base....T8010 version.

How did you try chaning it, true automation or nodered or with the device in HA?

[HP-Basarab]

Through automation, device page and dashboard

[kauthmbt]

This sounds very similar: https://github.com/bropat/eufy-security-ws/issues/250 If it is related, it is due to a firmware update on HomeBase 2..

[EnterTheMaelstrom]

Yep can confirm a recent update of my HomeBase 2 to 3.3.0.1h Nice try from eufy to push me towards HomeBase 3...

[kvanbiesen]

aaah that could be why its still working for me, my homebase is still running at Firmware: 3.2.9.5h

On Fri, Aug 18, 2023 at 9:22 AM Maelstrom @.***> wrote:

Yep can confirm a recent update of my HomeBase 2 to 3.3.0.1h Nice try from eufy to push me towards HomeBase 3...

— Reply to this email directly, view it on GitHub https://github.com/fuatakgun/eufy_security/issues/893#issuecomment-1683474149, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABZ4APK7SIWISNRAO6HW4TDXV4J3HANCNFSM6AAAAAA3TPXBVA . You are receiving this because you commented.Message ID: @.***>

[mrlerif]

I'm also having problem with my Eufy security add-on. Last night around 3am local time both of my door sensors changed state from Closed to Open and has been in that state ever since. No matter what I do they won't change state in Home Assistant. However i can see in the Eufy app that they are in Closed state whenever doors are closed. This causes the issue that i can't activate the alarm on my Homebase through Home Assistant. I didn't change anything on my Home Assistant yesterday and the frimware on Homebase 2 is 3.2.9.5h

[clanic70]

Hi, I've encountered the same issue reported. The error displayed trying to switch home-base from HA is:

"Eufy Security - Error"

Error: <Task finished name='Task-6166' coro=<WebSocketClient._process_messages() done, defined at /config/custom_components/eufy_security/eufy_security_api/web_socket_client.py:62> result=None>

Do you think any fix will be released soon?

Cheers

[kusmierz]

not sure if the same issue, but it looks I have exception info

Error: <Task finished name='Task-7336' coro=<WebSocketClient._process_messages() done, defined at /config/custom_components/eufy_security/eufy_security_api/web_socket_client.py:62> exception=TypeError("'async for' requires an object with aiter method, got NoneType")>

[kvanbiesen]

I have this error also but just when starting the plugin, click it away, everything is still working fine here.

EU REgion account, even my homebase doesnt say there isnt an update

[Jazza159]

My Homebase V2 also looks to have updated on the 17th of August at 3 am to 3.3.0.1h. Since then I have had the same issue as others here. It is almost like the home base is 'read only' as changes made on the Eufy app reflect in HA but nothing changed in HA makes it to Eufy,

There is nothing unusual in the add on logs.

As others have, I sometimes receive this notification.

Error: <Task finished name='Task-16262' coro=<WebSocketClient._process_messages() done, defined at /config/custom_components/eufy_security/eufy_security_api/web_socket_client.py:62> result=None>

Cheers.

EDIT: I also noticed that I can't stream from my Eufy doorbell and the thumbnail images are not showing.

[kauthmbt]

See here for an explanation why commands from HA are ignored. Issue will be fixed in the next addon release.

[clanic70]

Yes, update released right now and Eufy control is fully back to HA. Well done! 👍💪👏👏👏

[Jazza159]

The update has fixed it, thanks for your hard work! 💪💪🙏🙏

[HP-Basarab]

Sadly after 3.3.0.4h homebase update, the problem has returned 😔

[clanic70]

Exactly the same....back in trouble again! No way to get a robust fix for every homebase update?

[fuatakgun]

@clanic70 , you cannot be serious right? You are buying products from a brand with a full closed eco system and some people out there are reverse engineering and implementing this unsupported layer and you are asking us to have a proper fix???

[clanic70]

All devices connected in HA are coming from a specific brand and I've never encountered so many boring issues as for Eufy cams....I guess also other brands are doing periodic update, isn't it?

[HP-Basarab]

It is an unofficial plugin, sadly there is a risk that a definitive fix will never exist... Thank you for your work and take your time.

[kvanbiesen]

Closed eco system vs open API. I switched the doorbell to a reolink and couldn't be more happy. Etsy stream for continuous recording.

The closed ecosystem makes it cheaper I guess. Cause you stuck with them.

Ps here everything works fine, days no updates for my home base 2 and gonna keep it that way lol

On Wed, Sep 6, 2023, 20:49 HP-Basarab @.***> wrote:

It is an unofficial plugin, sadly there is a risk that a definitive fix will never exist... Thank you for your work and take your time.

— Reply to this email directly, view it on GitHub https://github.com/fuatakgun/eufy_security/issues/893#issuecomment-1708915110, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABZ4APIH5QIJ2F36JZUZG7TXZDAUPANCNFSM6AAAAAA3TPXBVA . You are receiving this because you commented.Message ID: @.***>

[clanic70]

Yes, make sense, thanks for your kind explanation. Hopefully in the next, no more frequently updates from Eufy Homebase....even because, I don't see any evident improvement 😁

[MaxCere]

Issue is still present also for me even if I have upgraded to 1.6.3

Any news on the issue or fix?