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fuatakgun / eufy_security

Home Assistant integration to manage Eufy Security devices as cameras, home base stations, doorbells, motion and contact sensors.
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Unable to view video feed from doorbell #988

Open bangcrash opened 12 months ago

bangcrash commented 12 months ago

Not able to view the video stream from T8200N0021050F39 doorbell camera.

Error in the HA system log:

Logger: custom_components.eufy_security.eufy_security_api Source: custom_components/eufy_security/eufy_security_api/p2p_stream_handler.py:107 Integration: Eufy Security (documentation, issues) First occurred: 12:14:16 (6 occurrences) Last logged: 12:27:30

Exception [Errno 104] Connection reset by peer - traceback: Traceback (most recent call last): File "/config/custom_components/eufy_security/eufy_security_api/p2p_stream_handler.py", line 103, in setup client_socket.sendall(bytearray(self.camera.video_queue.get())) ConnectionResetError: [Errno 104] Connection reset by peer Exception [Errno 32] Broken pipe - traceback: Traceback (most recent call last): File "/config/custom_components/eufy_security/eufy_security_api/p2p_stream_handler.py", line 103, in setup client_socket.sendall(bytearray(self.camera.video_queue.get())) BrokenPipeError: [Errno 32] Broken pipe

To reproduce

I am using the recommended dashboard camera view from the readme file.

When the dashboard card is clicked nothing happens

Expected behavior

The video stream should start and be visible on the HA dashboard

Additional information

Go to Settings -> System -> Repairs -> Click on 3 dots (...) -> System Information and get Version and Installation Type to below fields;

Hardware Information;

2023-11-08 12:27:01.706 INFO (MainThread) [aiortsp.rtsp.reader] try loading stream rtsp://127.0.0.1:8554/T8200N0021050F39 2023-11-08 12:27:01.707 INFO (MainThread) [aiortsp.rtsp.reader] connected! 2023-11-08 12:27:01.707 INFO (MainThread) [aiortsp.rtsp.reader] receiving interleaved RTP (0) and RTCP (1) 2023-11-08 12:27:01.708 INFO (MainThread) [aiortsp.rtsp.reader] session options: {'RECORD', 'TEARDOWN', 'OPTIONS', 'DESCRIBE', 'ANNOUNCE', 'SETUP', 'PAUSE', 'PLAY'} 2023-11-08 12:27:01.709 INFO (MainThread) [aiortsp.rtsp.reader] connection to RTSP server 127.0.0.1:8554 closed (error: None) 2023-11-08 12:27:02.211 INFO (MainThread) [aiortsp.rtsp.reader] try loading stream rtsp://127.0.0.1:8554/T8200N0021050F39 2023-11-08 12:27:02.212 INFO (MainThread) [aiortsp.rtsp.reader] connected! 2023-11-08 12:27:02.212 INFO (MainThread) [aiortsp.rtsp.reader] receiving interleaved RTP (0) and RTCP (1) 2023-11-08 12:27:02.214 INFO (MainThread) [aiortsp.rtsp.reader] session options: {'RECORD', 'TEARDOWN', 'OPTIONS', 'DESCRIBE', 'ANNOUNCE', 'SETUP', 'PAUSE', 'PLAY'} 2023-11-08 12:27:02.215 INFO (MainThread) [aiortsp.rtsp.reader] connection to RTSP server 127.0.0.1:8554 closed (error: None) 2023-11-08 12:27:02.717 INFO (MainThread) [aiortsp.rtsp.reader] try loading stream rtsp://127.0.0.1:8554/T8200N0021050F39 2023-11-08 12:27:02.719 INFO (MainThread) [aiortsp.rtsp.reader] connected! 2023-11-08 12:27:02.719 INFO (MainThread) [aiortsp.rtsp.reader] receiving interleaved RTP (0) and RTCP (1) 2023-11-08 12:27:02.719 INFO (MainThread) [aiortsp.rtsp.reader] session options: {'RECORD', 'TEARDOWN', 'OPTIONS', 'DESCRIBE', 'ANNOUNCE', 'SETUP', 'PAUSE', 'PLAY'} 2023-11-08 12:27:02.720 INFO (MainThread) [aiortsp.rtsp.reader] connection to RTSP server 127.0.0.1:8554 closed (error: None) 2023-11-08 12:27:03.222 INFO (MainThread) [aiortsp.rtsp.reader] try loading stream rtsp://127.0.0.1:8554/T8200N0021050F39 2023-11-08 12:27:03.223 INFO (MainThread) [aiortsp.rtsp.reader] connected! 2023-11-08 12:27:03.224 INFO (MainThread) [aiortsp.rtsp.reader] receiving interleaved RTP (0) and RTCP (1) 2023-11-08 12:27:03.225 INFO (MainThread) [aiortsp.rtsp.reader] session options: {'RECORD', 'TEARDOWN', 'OPTIONS', 'DESCRIBE', 'ANNOUNCE', 'SETUP', 'PAUSE', 'PLAY'}

eufy_security debug.txt Full debug log in the attached text file

s6-rc: info: service s6rc-oneshot-runner: starting s6-rc: info: service s6rc-oneshot-runner successfully started s6-rc: info: service fix-attrs: starting s6-rc: info: service fix-attrs successfully started s6-rc: info: service legacy-cont-init: starting s6-rc: info: service legacy-cont-init successfully started s6-rc: info: service legacy-services: starting s6-rc: info: service legacy-services successfully started 2023-11-08 12:24:12.555 INFO Eufy Security server listening on host 0.0.0.0, port 3000 2023-11-08 12:24:15.202 INFO Connected to station T8200N0021050F39 on host 10.69.10.1 and port 28095 2023-11-08 12:24:16.563 INFO Push notification connection successfully established 2023-11-08 12:24:45.369 INFO Client disconnected with ip: 127.0.0.1 port: 39500 code: 1000 reason: Normal Closure

Additional context

Add any other context about the problem goes here. Mainly, share everything as log files and use screenshots as last resort.

fuatakgun commented 11 months ago

It is not working at all or you are having occasion issues

bangcrash commented 11 months ago

It's not working at all at the moment. I have tried restarting the RSTP Server addon and the Eufy Security WS addon, then reloading the integration which has fixed problems in the past but not this time.

fuatakgun commented 11 months ago

I believe you have signed for office hours for this Friday, if it is ok for you, can you share your device beforehand so i can take a look at it locally?

bangcrash commented 11 months ago

Just shared with you.

fuatakgun commented 11 months ago

do you have any firewall or DNS configuration on your side blocking me to access your device remotely?

WARN Tried all hosts, no connection could be established to station T8200N0021050F39.
2023-11-09 08:49:01.984  INFO  Timeout connecting to station T8200N0021050F39
bangcrash commented 11 months ago

I have a firewall and the device is on a separate IoT VLAN. I have no problems accessing it remotely from my own phone and the device has access to the internet from that VLAN. Do you know how you are making the connection? I assumed that it would be proxied by the Eufy cloud service, is that not the case?

On Thu, 9 Nov 2023 at 08:50, Fuat Akgün @.***> wrote:

do you have any firewall or DNS configuration on your side blocking me to access your device remotely?

WARN Tried all hosts, no connection could be established to station T8200N0021050F39. 2023-11-09 08:49:01.984 INFO Timeout connecting to station T8200N0021050F39

— Reply to this email directly, view it on GitHub https://github.com/fuatakgun/eufy_security/issues/988#issuecomment-1803393663, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOOLDW463P7YGFRGDPKE7PTYDSKMDAVCNFSM6AAAAAA7C2FUCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBTGM4TGNRWGM . You are receiving this because you authored the thread.Message ID: @.***>

fuatakgun commented 11 months ago

I am using eufy security addon locally from my home network and it is failing to make a connection to your local device. I can also access from eufy app but add-on is failing to do so.

Please move them out of limited vlan and let me know. I want to eliminate network related things to understand if i should fix anything on integration side.

bangcrash commented 11 months ago

Please could you help me to understand here? You are not going to be able to directly access a device on my network unless I use port forwarding to publish it to the outside world. How can the addon access a device on my local network directly from your network without either a VPN connection or my device being exposed through my firewall? Just moving the device from one VLAN to the other won't fix this as it will still be protected by my perimeter firewall. I'm happy to reconfigure the device but I need to know how it needs to be configured to give you access.

On Thu, 9 Nov 2023 at 09:55, Fuat Akgün @.***> wrote:

I am using eufy security addon locally from my home network and it is failing to make a connection to your local device. I can also access from eufy app but add-on is failing to do so.

Please move them out of limited vlan and let me know. I want to eliminate network related things to understand if i should fix anything on integration side.

— Reply to this email directly, view it on GitHub https://github.com/fuatakgun/eufy_security/issues/988#issuecomment-1803508800, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOOLDW6Q6GIYBZRWDG33B33YDSSANAVCNFSM6AAAAAA7C2FUCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBTGUYDQOBQGA . You are receiving this because you authored the thread.Message ID: @.***>

fuatakgun commented 11 months ago

I have zero knowledge around VLANs and networks but I have accessed many remote devices around the world (USA, Austria, Europe) using add-on because add-on is trying cloud and local connections parallel to each other.

But, I cannot access your device and I do not want to spend any time and energy to find out what kind of network setup needed to access it.

Maybe even after moving it to unrestricted VLAN, I still cannot access it, I do not know.

fuatakgun commented 11 months ago

anyway, let me know when you are interested to do so or else, I do not have a solution to fix the network issue or streaming issue.

bangcrash commented 11 months ago

I'm very happy to make changes to get this to work but I just don't know what changes to make. You will not be able to connect directly to anything on my network and that would be the same for the majority of people as their router/firewall will block the direct connection into the network and you would need to know my public IP address to make that connection as well. My device is communicating properly with the Eufy cloud service as I can access it using the Eufy app when I am not on my home network. I can move the device over to another VLAN but I don't think that will change anything though. I will try it when I get home from work this evening and let you know.

On Thu, 9 Nov 2023 at 11:38, Fuat Akgün @.***> wrote:

anyway, let me know when you are interested to do so or else, I do not have a solution to fix the network issue or streaming issue.

— Reply to this email directly, view it on GitHub https://github.com/fuatakgun/eufy_security/issues/988#issuecomment-1803668943, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOOLDW3LLPVKX7RYDTFMLEDYDS6DLAVCNFSM6AAAAAA7C2FUCWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQMBTGY3DQOJUGM . You are receiving this because you authored the thread.Message ID: @.***>

fuatakgun commented 11 months ago

https://github.com/bropat/eufy-security-ws/issues/60#issuecomment-1019336675

As i said, i just want to be sure that vlan is not a specific issue for us here. I want to focus on the integration itself.

novisys commented 11 months ago

Hi I have same problem , can you tell me how to give you the needed access to my doorbell to analyse it ?