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fuel9 / DisplayMonkey

Display Monkey digital signage solution
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mp4 video not found - alternative video #51

Closed amoxicillina closed 5 years ago

amoxicillina commented 6 years ago

hi, I can't understand why when I load a video mp4 in the media then I can't see it and tells me alternative video with the animation 1-2-3, the mp4 format must be supported by the right video frame? then the page is blocked and I have to restart the webserver in order to reuse the management. did I do something wrong? and I add that it is not even eliminable from the media. thanks.

psined1 commented 6 years ago

Hi,

MP4 is a general term for a host of different standards. It is a generic container packing several video and/or audio streams. Each stream is serialized with very specific encoder. On another hand, different browsers, more so different versions there of, may support and not some of them. Occasionally may require additional plugins to properly render video. You may run into cases when video stream is supported, yet audio is not and vise versa. In either case the browser will pass on such video.

The alternative video you see is an animated GIF which is served by DM when your browser cannot handle the video for some reason.

Ask yourself. Have you been able to play this very video with your browser before? Have you been able to play any other video with your browser?

In the latter case, try adding a frame in DM with that last successful video and see what happens.

Also, try this. Save your MP4 file to disk and attempt to open it with the same browser the runs your DM presentation, then see what happens.

EDIT: DM offers several different alternatives saved for the same video frame, which, depending on the browser capabilities, will automatically play in the DMP. When all available supported alternatives are exhausted, the 1-2-3 animation will show instead.

psined1 commented 5 years ago

OP: were you able to overcome your problem?

psined1 commented 5 years ago

No response from OP for a while. Closed.

@amoxicillina , We are a community-based support, meaning we can only share our experiences. But we are not a full-blown support organization as you would expect from a paid service.

If you happen to pinpoint the root cause of your issue, we would appreciate if you post your findings and share what you did to solve it.

Thanks for trying Display Monkey!

jrtaylor-3 commented 5 years ago

I have the same problem with an mp4. I can play my video from my browsers (both chrome and edge). I have converted the container to AVI and codec to MPEG-4 still no good. How do I debug this problem? The file size is pretty big, 120M ish Could that be it?