Shared Ride Notifications (SMS)

[NomeQ]

Create a trigger when trips are shared that can send emails/text messages to let connected agencies know that there are trips waiting/available for review.

[NomeQ]

Notes

Email-SMS Gateway

• Would be something we could help an agency set up, although it wouldn't necessarily be easily scalable. Set up email notification to a specific address at agency, and then set up SMS gateway forwarding to any email sent to that address. E.g. create custom email address like notifications@myagency.org, and anything sent there is forwarded to SMS.
• Pros: Simple, free technology stack, no additional 3rd party services or fees
• Cons: Has to be set up custom to each agency, need to know wireless carrier for each number you want to send messages to, has to be set up within agency email client--not really controlled through Ridesheet

[NomeQ]

Twilio

• Could set it up through apps script completely, have notification phone numbers either be part of Document Properties, or create a new sheet just for managing notifications. This could allow setup for things like sending notifications to different numbers depending on a set schedule. Cost is less than $0.01 per message. Would have to determine if Ridesheet has one twilio account, which is part of a subscription fee passed on to the agency, or whether we set up a new twilio per-agency (probably this option.)
• Pros: All set up can be done by us, not require extra permissions from client to set up for them and get access to email provider, or have to walk them through setting up themselves. Easy to build in.
• Cons: Has monthly cost, likely less than $5/month as far as I can tell. Have to figure out who maintains the Twilio account.

[NomeQ]

Currently using email notification, with ability to set up SMS Gateway.