Open PaulSchnau opened 4 years ago
Hi @PaulSchnau thanks for lettings us know about this. If you haven't already, would you please contact support@fullstory.com as well?
One thing you could try is increasing the frequency at which data export files are generated. This will create smaller files.
In Settings > Integrations & API Keys:
Thanks @patrick-fs , decreasing the time range fixes this for me.
I am getting repeated error messages like:
You can see the time from
Getting Export Data
tofailed json decode
is about 10 minutes, which is consistent through many loops of this error. I think this is a timeout for DataExport downloads from the REST api. Our larger export files reach many GB in size, so we're hitting this problem running hauser on our slower VMs.I tried manually skipping a couple DataExport files to see if it was only one specific file having the problem, but I hit the same problem for the next two days of DataExport files.
My config.toml