As technical,
I want to answer to the requester through the interface,
so I can ask her missing info, inform her of the progress, or plan interventions.
Requirements:
the answer is visible in the ticket as well as answers of the requester
the answer is sent by email to the requester and observers
sending email must be possible through a dedicated mail server so it is not considered as spam
As technical,
I want to answer to the requester through the interface,
so I can ask her missing info, inform her of the progress, or plan interventions.
Requirements: