As technical,
I want to indicate how much time I spent on an answer or task,
so it allows an appropriate billing and/or to provide an analysis of the support activity (e.g. the most time-consuming types of requests)
Requirements:
spent time doesn't necessarily involve billing (cf. contract): the two must be distinguished
As technical,
I want to indicate how much time I spent on an answer or task,
so it allows an appropriate billing and/or to provide an analysis of the support activity (e.g. the most time-consuming types of requests)
Requirements: