Open okvok opened 6 years ago
It's because the real serial name (on the sticky label) has not the S (the first letter) so we remove it
no. It has S on the sticky label. The HP serial number contain 10 symbols.
Please fix this BUG.
I solved the issue! Please see below:
I think it would be better to exclude this code from the future plugin releases. Thank you!
Yes, but be careful if you have some computer in this case...
Yes, we have. But why did you make this patch for HP? I suppose this is wrong patch and it should be excluded from the future releases. I provided you the photo of the sticker with the serial number and you can see S at the beginning of the serial number. May be you will speak to other FI-plugin developers about it?
Because in old computers the serial number in the BIOS not same than sticker and so have the S un prefix. Seems they had fix it, but not really simple to manage the old and the new serial number depend on age of the computer
what kind of information should I provide you for correct working either types of computers?
IMHO it must be working for all of them!
@ddurieux Really hard to known... Maybe a display as (S)xxxx ? with a popup over the S ?
Regards, Anael
Perhaps related with number of characters, must check that (can take some times)
We've faced with an issue of wrong serial number. A desktop already in GLPI computer assets with correct serial number SGH327SZYD. Agent 2.3.20 scanning the desktop properly as well: image
BUT on the server site GLPI 9.2.1 or Fusioninventory plugin 9.2+1.0 change it to GH327SZYD and create a new object in computer assets with a wrong serial number. It loses the first serial number symbol. image
Could anybody help us with this issue? Please!