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fustom / ariston-remotethermo-home-assistant-v3

Ariston NET remotethermo integration for Home Assistant based on API
MIT License
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[BUG] continuous disconnection of API #361

Open ilgio opened 4 weeks ago

ilgio commented 4 weeks ago

since July I have continuous disconnections. It is not the Wi-Fi because I checked and it is always connected and the Ping to the boiler does not fail.

I also tried increasing the seconds but the problem didn't change

IMG_4885 IMG_4886
ilgio commented 4 weeks ago

I did this operation. but it still doesn't work IMG_4895

romanovdavid commented 4 weeks ago

Same problem. Usually error 500 occurs, but sometimes 429.

salvadorbs commented 4 weeks ago

Already discussed. https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332

romanovdavid commented 4 weeks ago

@ilgio, do you have error 500 or 429 in the system log?

ilgio commented 3 weeks ago

429 IMG_4900 IMG_4901

ilgio commented 3 weeks ago

I disabled the integration one day, then I reactivated it, now it continues to give me the error 500

Screenshot 2024-09-25 alle 17 16 30
romanovdavid commented 3 weeks ago

@ilgio, https://github.com/fustom/ariston-remotethermo-home-assistant-v3/wiki/Exception-500

I also have a periodic problem with error 500, but I haven't found the cause yet.

ilgio commented 3 weeks ago

Now 429 IMG_4922

ilgio commented 3 weeks ago

Now Ariston app doesn’t connect. :_( IMG_4924

riki95 commented 1 week ago

I had this issue too. USing this integration, the boiler got disconnected from Ariston App. Also, I did contact Ariston support, they noticed I was using HA and told me that they don't allow to do so.

What to do then? Is there a way to make this integration work? I really need it with my Ariston Velis Evo 80 Wifi

salvadorbs commented 1 week ago

Is there a way to make this integration work?

They already gave you this answer:

Also, I did contact Ariston support, they noticed I was using HA and told me that they don't allow to do so.

We should move to a new local only integration (and I doubt that one will be created, given that Ariston is not used that much by ha users) and not by going through the Ariston cloud.

Engine1992 commented 2 days ago

I had this issue too. USing this integration, the boiler got disconnected from Ariston App. Also, I did contact Ariston support, they noticed I was using HA and told me that they don't allow to do so.

What to do then? Is there a way to make this integration work? I really need it with my Ariston Velis Evo 80 Wifi

Try adding a new email as a guest in the Ariston app, then log in via the guest email to the HA integration. This solved the problem of disconnecting the integration for me.