user calls operator
2 operators get calls
first operator picks up
second operator either picks up or continues ringing
first operator accepts call
second operator continues menu or ringing
second operator should stop ringing or notify and quit menu when there are no callers waiting in the queue
if the caller's call ends, the correct thing happens
probably we are only handling when the caller leaves the queue, we should probably trigger when an operator accepts also
user calls operator 2 operators get calls first operator picks up second operator either picks up or continues ringing first operator accepts call second operator continues menu or ringing
second operator should stop ringing or notify and quit menu when there are no callers waiting in the queue if the caller's call ends, the correct thing happens probably we are only handling when the caller leaves the queue, we should probably trigger when an operator accepts also