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fuzionnz / nz.co.fuzion.transactional

Track delivery, open, click, and bounce for transactional email.
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Receipt activity from online memberships not missing details #20

Closed joannechester closed 6 years ago

joannechester commented 6 years ago

On our site all the receipt activities coming from our online membership pages are:

Receipts from other online contribution pages have subject, a "with" contact and activity status completed.

image

jitendrapurohit commented 6 years ago

Can you let us know how the contribution was made - offline/online? Was it a recurring contribution whose mail was sent, but receipt activity was not updated? Is there a way to replicate it?

Thankyou for posting.

jitendrapurohit commented 6 years ago

This seems to be a case when a postEmailSend() hook is not being called after an email is sent which could be related to core. If you have steps to replicate this issue, it would be a great help in fixing this.

joannechester commented 6 years ago

It happens for every online membership sign up and renewal when this extension is enabled. We don't use recurring contributions on our site.

I turned this extension off about 12 hours ago as it may be the cause of a different problem we have with our site at the moment.

"steps to replicate" - is that for me to replicate or for you?

If for you, then create an online membership sign-up page with a fee and sign up for a membership. (I don't know if the payment processor used could have anything to do with it - we use Eway and a legacy API.)

If you mean can I replicate this on our site, if I turn the extension on it happens with every online sign up or renewal.

jitendrapurohit commented 6 years ago

Joanne contacted us via redmine #14220 and the issue turned out to be the extra Githubissues.

  • Githubissues is a development platform for aggregating issues.