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fwestenberg / reolink_dev

Home Assistant Reolink addon
MIT License
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Motion sensors are no longer reporting to Home Assistant from RLC-811a #510

Closed Phadeguy closed 2 years ago

Phadeguy commented 2 years ago

Describe the bug After upgrading to Reolink RLC-811a firmware 3.1 and integration 0.54, the motion sensors are no longer responding; they trigger the native Reolink app but they do not trigger within Home Assistant.

To Reproduce

  1. Upgrade RLC-811a to config version v3.1.0.0, firmware v3.1.0.956_22042008, and integration version 0.54
  2. Trigger person detection by walking in front of the camera
  3. Observe native app report person detection
  4. Observe Home Assistant fails to report person detection

Expected behavior Home Assistant reports person detection

Screenshots No screenshots are needed.

Environment: Please provide useful information about your environment, like:

Additional context It may be unrelated, but I get the "your connection is not private" warning when connecting to the camera via the web front end when it did not have this warning before the camera firmware upgrade.

Person detection still works correctly on my Reolink Duo WiFi camera, Firmware Version v3.0.0.684_21110101

Phadeguy commented 2 years ago

ISSUE SOLVED!!

When upgrading to the newest firmware, the camera's external ports are now disabled by default. Reopening the ports allows for all functions to work as expected.

In the camera's setup page, go to Network Settings -> Advanced -> Port Settings -> Setup and re-enable ports.

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