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fwupd / firmware-dell

Missing firmware for Dell hardware
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optiplex 5040 BIOS 1.20.0 (now 1.21.0) missing #97

Closed pjwelsh closed 2 years ago

pjwelsh commented 2 years ago

optiplex+5040 LVFS version 1.19.0 https://fwupd.org/lvfs/search?value=optiplex+5040 Dell version 09 Nov 2021,1.20.0, 1.20.0 https://www.dell.com/support/home/en-us/product-support/product/optiplex-5040-desktop/drivers

pjwelsh commented 2 years ago

Now missing 1.21.0: Dell version 12 Jan 2022,1.21.0, 1.21.0 https://www.dell.com/support/home/en-us/product-support/product/optiplex-5040-desktop/drivers

pjwelsh commented 2 years ago

@dell-client-linux please update to latest dell "Urgent".

pjwelsh commented 2 years ago

Update still missing.

pjwelsh commented 2 years ago

@dell-client-linux please update to latest dell "Urgent".

pjwelsh commented 2 years ago
Common Dell, what is going on? (Dell people)I wish I could understand your update pattern... It seems that some systems will get immediate updates (Latitude 5590 for example) and other just languish forgotten/ignored like the half-dozen tickets since November I have open. To make matters worse, multiple "Urgent" updates get missed. Please, someone tell me the magic foo to get some Dell priority for something that to the untrained end-user seems should very simple. Heck even I came up with simple scripting to babysit a select list of Dell system BIOS updates -vs- fwupd updates to let me know when updates happen (or are missed). (reality note: basis for parts of scripting are from others with similar needs/issues)
dell-client-linux commented 2 years ago

@pjwelsh, we are working with internal teams to solve the missing items. As the systems belong to different line of business and have different ODM, it would take time on some old platforms.

pjwelsh commented 2 years ago

The time for "Urgent" firmware updates should not be 5 months (or more) and miss more than one "Urgent" update. Not sure what the process to add "official" firmware to fwupd is, but how can it take so long? Isn't the firmware/BIOS payload fundamentally already on a dell site? As for ODM (Original Design Manufacturer?), I'm not even sure how that plays into this issue. From the perspective the person buying the equipment, these are Dell Latitude and Dell Optiplex systems that are still supported with BIOS updates. As far as "old platforms", I have at least one reported issue that is over 1 year old - a Latitude 3490/3590 that was new and in the middle of a product platform - that somehow still has no BIOS.

We, as a business, have chosen to use Linux-to-the-desktop for the 250+ workstations and laptops (and servers) we have. I continue to purchase Dell systems because of the value added by Dell's participation in projects like this. So, I very much appreciate what is being done. However, I believe that more can be done. This would be especially true, by looking at the open tickets for missing firmware and acting sooner, knowing there are people/companies behind those tickets with issues. Do these lingering issue make Dell look better or worse over time?

Regards PJ

On Thu, Apr 7, 2022 at 12:55 AM dell-client-linux @.***> wrote:

@pjwelsh https://github.com/pjwelsh, we are working with internal teams to solve the missing items. As the systems belong to different line of business and have different ODM, it would take time on some old platforms.

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pjwelsh commented 2 years ago

@dell-client-linux - looks like this has been (silently?) corrected. Thank you. closing.