There are a number of reasons a request could be overdue such as misclassification, or having gone postal without the user telling us. The status text (especially for "long overdue") should be a bit fairer to agencies to accommodate these possibilities. Perhaps with a link to some better help page information on the process.
There are a number of reasons a request could be overdue such as misclassification, or having gone postal without the user telling us. The status text (especially for "long overdue") should be a bit fairer to agencies to accommodate these possibilities. Perhaps with a link to some better help page information on the process.