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Complaint Tracking System
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Reopened complaint should clear reviewer ID #240

Closed dougwaldron closed 7 years ago

dougwaldron commented 7 years ago

Reported by Todd Bethune:

When Cooley reopened the below complaint for editing, it went back to Clayton and now when Clayton tries to “resubmit for review” to Scott it will not let him send it to Scott. It gives the message below. However, it will let him send it to me.

Reopened complaint is set to complaint.Status = ComplaintStatus.UnderInvestigation but reviewer ID is still set. So complaint is sent to staff but staff can't resubmit to reviewer (since it looks like it is not changing).

Imported from JIRA: [CTS-265] Reopened complaint should clear reviewer ID (original by Douglas Waldron)

dougwaldron commented 7 years ago

Correction: Instead of changing to review pending, change to under investigation but clear reviewer ID

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dougwaldron commented 7 years ago

Doug Waldron mentioned this issue in a commit of ga-epd-it/complaint-tracking:
'Clear reviewer ID when reopening complaint'

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dougwaldron commented 7 years ago

Douglas Waldron how can I reopen a complaint after closing? I approved it but can't reopen it.

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dougwaldron commented 7 years ago

Tamika Huguley
Only a Division Manager can reopen a complaint. Sign it as EPD_IT to test that part.

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dougwaldron commented 7 years ago

was able to reopen a complaint. the complaint was then assigned back to Doug. Doug submitted for review to me. reviewer id was updated.

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