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ganeshrvel / openmtp

OpenMTP - Advanced Android File Transfer Application for macOS
https://openmtp.ganeshrvel.com
MIT License
3.25k stars 130 forks source link

Can't open OpenMTP #367

Closed dwivedisshyam closed 1 day ago

dwivedisshyam commented 1 month ago

Prerequisites

Describe the bug After installing OpenMTP, I'm not able to open it. It asks me to move to app to bin with the error shown in the screenshot.

Attachments Include if relevant,

  1. Open your Terminal and run the following code: 
    zip -r -X ~/Desktop/OpenMTP-log.zip "$HOME/Library/Application Support/io.ganeshrvel.openmtp/logs/"
  2. Attach the file OpenMTP-log.zip found in your Desktop folder here.

Or

  1. Open the App,
  2. Click on Help > Report Bugs.
  3. Generate and send us the bugs report.

Screenshots If applicable, add screenshots to help explain your problem.

Screenshot 2024-05-18 at 23 55 05
vivekteega commented 1 month ago

What MacOS version is this being installed on? Also have you tried opening the app with the following instructions: Hold Command button and right click over the app icon -> Click open

dwivedisshyam commented 3 weeks ago

I'm on mac Version 14.5 (23F79)

ganeshrvel commented 3 weeks ago

Hi.

Could you try downloading openmtp from this url: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.20/openmtp-3.2.20-mac-arm64.dmg ?

Do let me know if it worked for you.

Remember to delete any other versions of OpenMTP from your desktop and Applications folders.

a-fortunato commented 3 weeks ago

Hi.

Could you try downloading openmtp from this url: https://github.com/ganeshrvel/openmtp/releases/download/v3.2.20/openmtp-3.2.20-mac-arm64.dmg ?

Do let me know if it worked for you.

Remember to delete any other versions of OpenMTP from your desktop and Applications folders.

I downloaded it from there but got the same error as @dwivedisshyam said.

have you tried opening the app with the following instructions: Hold Command button and right click over the app icon -> Click open

This worked though (only when doing it directly in Finder's Applications folder). A new pop up appears, but now you can click "Open" instead.

Edit: adding screenshot

Screenshot 2024-06-10 at 23 29 34
ganeshrvel commented 3 weeks ago

Hello @a-fortunato

Could you share the screenshots of the error? Also please mention your os version and mac book model name.

a-fortunato commented 3 weeks ago

hi @ganeshrvel

This is my mac version and model

Screenshot 2024-06-10 at 23 20 28

This is the original error (I uninstalled it so I could show it to you)

Screenshot 2024-06-10 at 23 23 52

I hope it's helpful!

ganeshrvel commented 3 weeks ago

Thanks for reporting this @a-fortunato @dwivedisshyam

This was caused by a bug in node-gyp in the build system.

We fixed it in the release: v3.2.23

Download the version for your macOS architecture:

PR URL: https://github.com/ganeshrvel/openmtp/pull/372

Please close the issue if it is solved for you. Cheers

vanawaker commented 3 weeks ago

Hey,

I'm experiencing an issue with version 3.2.23. After installing it, the app gets stuck at launch and won't open. I've tried uninstalling and reinstalling it, as well as restarting my Mac, but nothing seems to work. However, then I try install the older version 3.2.20, it opens without any issues. Could you please check if the latest update has caused any problems? I've turned off automatic updates for now. Thanks! (MacBook Pro 2023 M3Max Sonoma 14.5)

ganeshrvel commented 3 weeks ago

Hi @vanawaker can you please check if you have downloaded the Apple Silicon specific version? https://github.com/ganeshrvel/openmtp/releases/download/v3.2.23/openmtp-3.2.23-mac-arm64.dmg

vanawaker commented 3 weeks ago

@ganeshrvel yes, I've tried Apple Silicon first, won't open, then tried the intel version, still won't open, stuck in the same way, Now I'm using the Apple Silicon version 3.2.20, and it's working fine with no issues.

ganeshrvel commented 3 weeks ago

Hi,

Thanks for confirming.

Could you please try the following steps and send me the results?

  1. Open the app using the command:
/Applications/OpenMTP.app/Contents/MacOS/OpenMTP

and send me the output from the terminal.

  1. Send me the error logs by running this command:
open ~/Library/Application\ Support/io.ganeshrvel.openmtp/logs/
  1. Compress the logs and email them to me at ganeshrvel@outlook.com?

I will look into this as soon as possible.

Thank you!

ganeshrvel commented 3 weeks ago

I have made the app as a prerelease version until i find a fix to this issue.

ganeshrvel commented 3 weeks ago

Hi @vanawaker,

Regarding the issue: The app gets stuck at launch and won't open.

Issue details: Machine ID generation was throwing an exception which was looping and causing Maximum call stack size exceeded.

Fix: I fixed it in the release: v3.2.24

Download the version for your macOS architecture:

PR URL: https://github.com/ganeshrvel/openmtp/pull/379

This is a prerelease version. Let me know if it worked for you.

Cheers

vanawaker commented 2 weeks ago

Hi @ganeshrvel

Thanks for the update, I've tried the v3.2.24 Apple Silicon, and it works! It opens without issue,

Thanks!