KIND Development Feature List

[gauravpandeyDL]

Feature List for Mobile App and Website

1. User Authentication

• User Registration/Login:

  • Email
  • Phone number
  • Login with Google, Apple, and Facebook

• Secure Sign-Up/Login:

  • Email/phone verification
  • Biometric authentication (fingerprint/face ID)

• Parental Consent Verification:

  • Require parental approval for users aged 14-16 during the sign-up process

• User Verification & Safety:

  • Two-factor authentication for users
  • Regular re-verification for service providers

2. User Profiles

• User Profiles:
  • Separate profiles for service providers and customers (bio, photo, age verification, service offerings, availability, and ratings)
• User Profile Management:
  • Manage accounts, communication preferences, and information
• Rating and Review System:
  • For both service providers and users

3. Parental Controls

• Alerts for Parents:
  • On booking confirmations and task completion
• Activity Logs:
  • Detailed logs of child’s activities, bookings, and communications
• Approval Workflows:
  • Parents can approve or decline service offers and bookings
• Geo-Fencing:
  • Set safe zones and receive alerts if the child leaves these zones during a service
• Granular Control Settings:
  • Specific permissions for different activities
• Time Restrictions:
  • Set specific usage times
• Service Type Restrictions:
  • Allow/disallow certain services
• Message Monitoring:
  • Monitor communications between children and service providers
• Pre-Approved Contacts:
  • List of pre-approved service providers and contacts
• In-App Calling Restrictions:
  • Limit/block in-app calls to unapproved service providers
• Emergency Contact List:
  • List of emergency contacts
• SOS Alerts:
  • Immediate alerts when the emergency SOS button is activated
• Weekly/Daily Reports:
  • Summarize child’s activity on the app

4. Marketplace Features

• Service Listings:
  • List services, including descriptions, pricing, and availability
• Search and Filter:
  • Search for services based on location, availability, service type, ratings, and price range
• Map Integration:
  • Find nearby service providers
• Featured and Recommended Services Section:
  • Highlight specific services

5. Service Listings

• Categorized Services:
  • Pickup/Dropoff, Gardening, Lawn Mowing, Waste Disposal, Babysitting, etc.
• Custom Service Creation:
  • Create custom service listings if not covered by standard categories
• Availability Scheduling:
  • Interactive calendar to set availability times and dates
• Pricing Management:
  • Flexible pricing options including hourly rates, flat rates, and promotional discounts
• Create, Edit, and Delete Service Offerings:
  • Include service descriptions, photos, and videos

6. Communication Tools

• In-App Messaging:
  • Direct messaging between customers and service providers
• Push Notifications:
  • Reminders for upcoming bookings, messages, and special offers
• Call Integration:
  • Option to call service providers directly from the app

7. Reviews and Ratings

• Rating System:
  • Customers can rate and review services after completion
• Review Moderation:
  • Admin can moderate reviews to ensure quality and authenticity

8. Payment Features

• Secure Payment Gateway Integration:
  • Support for credit/debit cards, PayPal, and other popular payment gateways
• Escrow Service:
  • Secure payment holding until the service is completed and confirmed by both parties
• Payment Split:
  • For service providers and platform fee
• Refund and Dispute Resolution:
  • Easy refund process and in-app dispute resolution system
• Payment Receipts & Invoices:
  • Automated receipts sent to customers after payment completion

9. Job Booking & Management

• Booking System:
  • Customers can book services directly through the app
• Booking Scheduling & Reminders:
  • Automate appointment reminders via SMS and email
• Parent/Guardian Oversight:
  • Notification and approval system for parents/guardians for bookings involving minors
• Job Status Updates:
  • Real-time updates on job status (e.g., accepted, in-progress, completed)
• Work History:
  • View service history

10. Task Management

• Task Dashboard:
  • Overview of upcoming, ongoing, and completed tasks
• Task Assignment and Status Updates:
  • Pending, In Progress, Completed
• In-app Messaging:
  • For communication between users and service providers
• Task Reminder Notifications

11. Task Tracking

• GPS Tracking:
  • For services like Pickup/Dropoff
• Check-in and Check-out Features:
  • For service providers
• Real-time Progress Updates:
  • For parents and users
• Completion Confirmation:
  • Both parties must confirm task completion for payment release

12. Notifications and Alerts

• Booking Confirmations:
  • Instant notifications for booking confirmations
• Service Reminders:
  • Reminders for upcoming services
• Push Notifications:
  • For bookings, payments, task updates, and important announcements
• Email and SMS Alerts:
  • For important updates
• Regular Safety Tips and Best Practices Notifications
• Tutorials and FAQs:
  • In-app tutorials and customer support
• Promotional Alerts:
  • Special offers and promotions

13. Integrations

• Payment Gateway Integrations:
  • Support various payment options
• Secure SSL Certificate Integrations:
  • Essential for securing transactions and data

14. Safety Features

• Real-Time Location Tracking:
  • GPS tracking during active jobs with live sharing options for parents
• Emergency SOS Button:
  • For service providers and users to alert parents or local authorities
• Panic Alerts:
  • Sent to parents and emergency contacts
• Integration with Local Authorities:
  • For immediate assistance
• Safety Guidelines and Best Practices Training:
  • For service providers
• Verified Badges:
  • For users who complete additional background checks or verification steps
• In-app Reporting:
  • For misconduct or issues
• Mediation and Resolution Support
• Continuous Monitoring and Immediate Action:
  • On reports
• Review Moderation:
  • Mechanism to report and manage inappropriate reviews

15. Customer Support

• Help and Support:
  • In-app customer support form style
• Live Chat:
  • Offer specialized support for different concerns
• FAQ Section:
  • Various commonly asked questions
• Contact Us:
  • Information to reach out to Administration

16. User Interface

• User-Friendly and Kid-friendly Interface:
  • Intuitive design for teens and adults
• Easy Navigation:
  • With clear instructions
• Customizable Themes and Profiles
• Accessibility Options:
  • Features for users with disabilities (e.g., voice commands, text-to-speech)

17. Community Features

• Community Forums:
  • For tips and support
• Event and Workshop Listings:
  • For skill development
• Recognition and Reward System:
  • For top service providers

18. Admin Controls

• Admin Dashboard:
  • For managing users, services, and transactions
• Analytics and Reporting:
  • Generate reports on user activity, service performance, and financial transactions
• Content Moderation:
  • Tools to review and manage user-generated content, including service listings and reviews
• Payment and Transaction Management

19. Legal Compliance

• Age Verification Mechanisms
• Compliance with COPPA (Children’s Online Privacy Protection Act)
• Regular Audits and Compliance Checks

20. Promotional Campaigns

• **Tools for running promotions

, discounts, and loyalty programs**

• Referral System:
  • Incentives for users to refer friends and family to the platform
• Feedback Collection:
  • Regular surveys and feedback forms to gather user input and improve services

[gauravpandeyDL]

Admin Panel Features:

1. User Management:

   • User Roles and Permissions: Assign different roles (admin, moderator, support) with varying levels of access.
   • User Activity Monitoring: Track user actions, login history, and account modifications.
   • User Analytics: View demographic data, user retention rates, and engagement metrics.

2. Service Provider Management:

   • Verification Management: Manage verification processes for service providers.
   • Service Approval: Review and approve service listings before they are published.
   • Service Provider Performance: Track service quality metrics, ratings, and reviews.

3. Transaction and Payment Management:

   • Payment Gateway Settings: Manage integrations with payment gateways and transaction fees.
   • Transaction Monitoring: Monitor payment transactions, refunds, and disputes.
   • Financial Reporting: Generate reports on revenue, commissions, and financial performance.

4. Content Management:

   • Service Listings: Moderate and manage service listings, including editing and removal.
   • Review Management: Moderate user reviews and ratings to ensure quality and authenticity.
   • Content Filtering: Implement filters for inappropriate content and spam.

5. Analytics and Reporting:

   • Performance Metrics: Track platform usage, service bookings, and user engagement.
   • Revenue Reports: Generate financial reports, including earnings, commissions, and payouts.
   • Customizable Dashboards: Create personalized dashboards with key performance indicators (KPIs).

6. Safety and Compliance:

   • Compliance Audits: Conduct regular audits to ensure adherence to legal regulations (e.g., COPPA).
   • Safety Incident Management: Handle safety incidents, abuse reports, and emergency situations.
   • Data Protection: Implement measures to safeguard user data and privacy.

7. Customer Support:

   • Helpdesk Management: Manage customer inquiries and support tickets efficiently.
   • Live Chat Integration: Integrate live chat for real-time support to users and service providers.
   • Knowledge Base: Maintain a comprehensive FAQ and support documentation.

8. Promotional Tools:

   • Campaign Management: Create and manage promotional campaigns, discounts, and referral programs.
   • Analytics for Campaigns: Track effectiveness of promotional efforts and user acquisition.

Website Features:

1. User Interface and Experience:

   • Responsive Design: Ensure the website is optimized for different devices (desktop, tablet, mobile).
   • Interactive Features: Include interactive maps, search filters, and service browsing options.
   • Accessibility: Ensure accessibility features for users with disabilities (e.g., screen readers).

2. Community Engagement:

   • Forum Integration: Integrate forums for community discussions, tips, and support.
   • Event Listings: Display workshops, events, and skill development sessions.

3. Educational Resources:

   • Guides and Tutorials: Provide educational content for users, parents, and service providers.
   • Safety Tips: Publish safety guidelines, best practices, and FAQs prominently.

4. Multi-language Support:

   • Localization: Offer the website in multiple languages to cater to diverse user demographics.

5. SEO and Marketing:

   • SEO Optimization: Implement SEO best practices to improve visibility on search engines.
   • Content Marketing: Publish blog posts, case studies, and user stories to engage visitors.

6. Integration with Mobile App:

   • Cross-Platform Integration: Ensure seamless synchronization between the website and mobile app features.
   • Account Sync: Allow users to access and manage their accounts across both platforms.

7. Feedback and Surveys:

   • Feedback Collection: Gather user feedback through surveys and feedback forms to improve website usability and features.

[gauravpandeyDL]

Component	Technology
Backend (API)
Language	JavaScript/TypeScript (Node.js)
Framework	Node.js with Express.js
Database	MongoDB (NoSQL)
Real-time	Socket.io
Payment Gateway	Stripe, PayPal
Storage	AWS S3
Frontend (Mobile App)
Framework	Flutter (using FlutterFlow)
State Management	Provider
Push Notifications	Firebase Cloud Messaging (FCM)
Payment Integration	Stripe, PayPal (or other)
Real-time	WebSockets
Maps Integration	Google Maps Flutter Plugin

[gauravpandeyDL]

Category	Website (hrs)	Mobile App (hrs)	Total (hrs)
Graphic Mockup	80	120	200
Development	300	225	525
Testing and QA	100	75	175
Project Management	75	50	125
Total	555	470	1025