gauravpandeydigilantern
commented
1 day ago Epic vs. Salesforce Health Cloud
| Category | Epic | Salesforce Health Cloud with Agentforce |
|---|---|---|
| Specialties | ||
| Cardiology (Cupid) | - Supports invasive and non-invasive procedures - Flexible structured reporting - Integration with PACS, ECG, and other imaging systems - Robust reporting capabilities |
- Custom development required - Integration with third-party cardiology systems possible - Custom reporting tools using Einstein Analytics |
| Dental (Wisdom) | - Oral health documentation - Treatment planning - Preventive care management - Access to relevant clinical information - Care team coordination |
- Custom development required - Integration with dental practice management systems possible - Care coordination features available in Health Cloud |
| Dermatology | - Quick diagnosis documentation - Note writing - Specimen management - Tracking findings over time |
- Custom development required - Integration with dermatology-specific tools possible - Custom object creation for specimen tracking |
| Emergency & Urgent Care (ASAP) | - Comprehensive patient information display - Active decision support - Quick documentation tools |
- Emergency department module available - Custom workflows for urgent care - AI-driven decision support possible with Einstein |
| Endoscopy (Lumens) | - Scheduling for GI and pulmonology procedures - Procedure performance and resulting - Follow-up management - Findings documentation with image connection - Procedure report creation - Quality metrics evaluation |
- Custom development required - Integration with endoscopy systems possible - Custom reporting for quality metrics |
| Genetics & Genomics | - Genetic testing insights integration - Pharmacogenomics for prescribing support - Tumor biomarkers in oncology treatment |
- Integration with genetic testing labs possible - Custom development for genomics data management - AI-driven insights for pharmacogenomics with Einstein |
| Lab (Beaker) | - Clinical Pathology: Lab order management, specimen collection, sample tracking, testing, and result reporting - Anatomic Pathology: Unified patient record integration, quick result communication |
- Integration with third-party LIS systems - Custom development for lab workflows - Results reporting through Health Cloud |
| Nephrology (Beans) | - Dialysis treatment plan management - Interdisciplinary care plan creation - Quality improvement initiative reporting |
- Custom development required - Care plans feature in Health Cloud adaptable for nephrology - Custom reporting for quality initiatives |
| Obstetrics, Labor & Delivery (Stork), and Fertility | - Obstetrics and L&D documentation - EpicCare Fertility for reproductive endocrinology and infertility (REI) clinicians - Fertility treatment cycle tracking |
- Custom development required - Pregnancy care plans in Health Cloud - Custom objects for fertility treatment tracking |
| Oncology (Beacon) | - Adult and pediatric oncology/hematology management - Standardized chemotherapy protocols - Radiation therapy tracking - Cancer registry data submission |
- Oncology-specific features in Health Cloud - Custom protocol management - Integration with radiation therapy systems possible - Custom reporting for registry submissions |
| Ophthalmology (Kaleidoscope) | - Subspecialty, diagnostic testing, and eye imaging workflows - Optometry module for optometrist-only clinics |
- Custom development required - Integration with ophthalmology imaging systems possible - Custom workflows for optometry |
| Orthopaedics (Bones) | - Clinical review, documentation, ordering, and procedural workflows - Joint injection support - "One screen" orthopaedic documentation - Location-based charting - American Joint Replacement Registry (AJRR) submission |
- Custom development required - Custom objects for orthopaedic-specific data - Integration with AJRR possible - Custom charting solutions |
| Radiology (Radiant) | - Exam scheduling, performance, and resulting - Guided exam workflows for technologists and nurses - Study prioritization and reporting tools for radiologists - Actionable findings and follow-up procedure tracking - Department and individual performance dashboards |
- Integration with third-party RIS/PACS systems - Custom workflows for radiology - AI-driven prioritization possible with Einstein - Custom dashboards for performance tracking |
| Surgery (OpTime) & Anesthesia | - Pre-, intra-, and post-procedure surgical documentation - Perioperative documentation for anesthesia - Patient outcome and operational goal reporting - Efficient charge capture |
- Custom development required - Integration with surgical management systems possible - Custom workflows for perioperative care - Einstein Analytics for outcome reporting |
| Transplant (Phoenix) | - Comprehensive view of the transplant process - Clinical, research, and registry reporting activities |
- Custom development required - Care plans feature adaptable for transplant management - Custom objects for transplant-specific data |
| Health Systems & Clinics | ||
| Acute & Inpatient Care | - Complex case management - Critical information surfacing - Informed decision-making support |
- Inpatient management features in Health Cloud - AI-driven insights with Einstein - Custom dashboards for critical information |
| Primary Care | - Holistic patient view - Proactive health management - Patient engagement tools |
- 360-degree patient view in Health Cloud - Care plans for proactive management - Patient engagement through Communities |
| Post-Acute | - Care transition support - Continuity of care across the care continuum |
- Care coordination features in Health Cloud - Custom workflows for post-acute care - Integration with post-acute care systems possible |
| Access & Revenue Cycle | - Dynamic scheduling - Digital front door for patient access - Automated back-office work - Complex account management |
- Salesforce Scheduler - Patient portal through Communities - Automation with Flow and Process Builder - Financial account management in Health Cloud |
| Advancing Medicine | - Evidence-based and precision medicine integration - Research and care delivery experience integration - Support for research, discovery, and innovation |
- Integration with clinical decision support systems - Custom development for research workflows - Einstein AI for predictive analytics |
| Health Plans | - Payer Platform for payer-provider collaboration - Tapestry for health plan management |
- Payer-specific features in Health Cloud - Benefits management and claims processing - Provider network management |
| Patient Flow | - Patient flow tracking and management - Length of stay reduction - Discharge communication improvement - Resource utilization optimization |
- Custom development for patient flow management - Einstein Analytics for length of stay predictions - Automated communication workflows - Resource management with Salesforce Field Service |
| Data & Analytics | - Actionable insights delivery - Clear, current data across the organization - Support for informed decision-making |
- Einstein Analytics for healthcare - Real-time dashboards and reports - AI-driven insights and recommendations |
| Population Health | - Patient population risk capture - Care management service scaling - Social drivers of health identification and addressing - Care gap closure - Outreach performance - Community partner collaboration |
- Risk stratification with Einstein - Care management workflows in Health Cloud - SDOH tracking and management - Care gaps dashboards - Campaign management for outreach - Partner Community for collaboration |
| Patient Experience | - Patient engagement improvement - Self-service options for patients - Transparent healthcare experience |
- Patient Communities portal - Self-service appointment booking and information access - Personalized patient journeys with Marketing Cloud |
| Post-Acute | ||
| Long Term Care | - High-quality care support - Documentation efficiency - Reimbursement protection during surveys and audits - Outcome improvement based on patient stay data |
- Custom development for long-term care workflows - Mobile documentation tools - Compliance tracking and reporting - Einstein Analytics for outcome improvement |
| Long Term Acute Care | - Complex patient needs management - Care coordination - Clinical and operational outcome improvement |
- Care plans for complex patients - Care coordination features in Health Cloud - Custom dashboards for outcome tracking |
| Rehab | - Inpatient and outpatient rehab settings support - CMS assessment completion - Therapy threshold tracking - Patient progress monitoring |
- Custom development for rehab workflows - Integration with therapy documentation systems - Custom objects for progress tracking |
| Payers | ||
| Administration & Operations | - Scheduling, billing, resource management tools - Operational workflow streamlining - Efficiency improvement and overhead cost reduction |
- Salesforce Scheduler - Financial Services Cloud integration for billing - Salesforce Field Service for resource management - Process automation with Flow |
| Medical Management | - Utilization management - Appeals and grievances facilitation - Case management program enrollment - Social drivers of health viewing - Community resource connection |
- Utilization management workflows - Case management in Health Cloud - SDOH tracking and referrals - Integration with community resource directories |
| Provider Collaboration | - Secure data exchange and communication - Task automation - Shared workflows among providers and payers |
- Provider Communities for collaboration - Automated task management - Custom shared workflows |
| CRM for Healthcare | - Automated communication tools - Multi-channel outreach - Member, provider, and stakeholder service |
- Marketing Cloud for multi-channel communication - Service Cloud for stakeholder management - Einstein for AI-driven member insights |
| Portals | - Online access for members, provider partners, and employers - Brandable integrated portal |
- Communities for member, provider, and employer portals - Customizable branding and user experience |
| Data & Analytics | - Healthcare data aggregation and analysis - Support for informed decision-making, research, and quality improvement |
- Einstein Analytics for healthcare - Custom dashboards and reports - AI-driven insights and predictions |
| Prior Authorization | - Automated request processing - Approval tracking - Compliance ensuring |
- Custom prior authorization workflows - Integration with clinical decision support systems - Automated compliance checks |
| Real-Time Prescription Benefits | - Instant access to prescription benefit information - Coverage details, costs, and alternative options |
- Integration with pharmacy benefit managers - Custom development for real-time benefit checks |
| Patient Experience | ||
| Remote Patient Monitoring | - Continuous care enablement - Real-time data provision to care team - Proactive intervention and support |
- Integration with IoT devices - Custom dashboards for patient monitoring - Automated alerts and interventions |
| MyChart Care Companion | - Home progress monitoring - Notifications and guidance - Integration with home monitoring devices |
- Patient Communities for engagement - Automated care plan tasks and reminders - Integration with home health devices |
| Share Everywhere | - One-time, web-based health record view for any provider | - Custom development for temporary record sharing - Integration with health information exchanges |
| Price Estimates | - Accurate and transparent price estimates for medical services | - Integration with pricing databases - Custom estimation tools |
| Patient Financial Experience | - Online payment facilitation - Financial assistance connection - Transparency improvement and collection increase |
- Online payment processing - Financial assistance workflow automation - Transparency tools in patient portal |
| Digital Front Door | - Self-service access to healthcare services without accounts or logins | - Guest user access in Communities - Self-service portals for various services |
| MyChart Bedside | - Real-time access to health information for hospitalized patients - Care plan, care team, and education information |
- Custom inpatient portal development - Integration with bedside devices |
| Virtual Visits | - Remote care team and patient connection - Family member or translator invitation |
- Integration with video conferencing tools - Custom virtual visit workflows |
| Schedule & Prepare for Appointments | - Online check-in - Automatic notifications for earlier appointment availability |
- Salesforce Scheduler - Automated appointment reminders and updates |
| Convenient Care | ||
| Urgent Care | - Rapid triage, diagnosis, and treatment support | - Custom urgent care workflows - Integration with triage systems |
| National Telehealth Providers | - On-demand or scheduled video visits - Message-based e-visits - Telehealth Anywhere for partner organization visits |
- Integration with telehealth platforms - Custom telehealth workflows - Partner management for telehealth services |
| Retail Clinics | - Walk-in appointments - Online scheduling for same-day visits - Estimated wait times |
- Salesforce Scheduler for retail clinics - Custom walk-in management - Wait time estimation algorithms |
| Employer Health | - Pre-employment physicals - Drug screens - Job-related injury care - Limited access to patient information for employers |
- Custom employer health workflows - Restricted access profiles for employers - Integration with occupational health systems |
| Life Sciences | ||
| Research | - Study feasibility exploration - Study organization - Participant recruitment - Consent collection - Patient-reported outcome tracking - Cosmos access for deidentified data |
- Clinical trial management features - Custom recruitment workflows - Electronic consent management - Patient-reported outcome surveys - De-identified data management |
| Clinical Trials | - Larger and more representative population reach - Study start-up friction reduction - Trial-specific evidence sharing with sponsors - Accelerated access to cutting-edge care |
- Trial participant management - Study workflow automation - Sponsor portals for data sharing - Integration with EDC systems |
| Specialty Diagnostics | - Genetic test ordering - Discrete result receiving via Aura network |
- Integration with genetic testing labs - Custom genetic data management |
| Medical Device Manufacturers | - Order sending over Aura network - Real-time vital sign viewing from devices |
- Integration with medical device systems - Real-time data visualization |
| Surgical Implant Manufacturers | - Surgery timing and material synchronization (Future) | - Custom inventory management - Surgery scheduling integration |
| Care in the Home | ||
| Home Health & Hospice | - Tools for nurses, therapists, and office staff - In-home documentation integration - CMS-certified home health care support |
- Mobile apps for home health workers - Custom home health workflows - Compliance tracking for CMS requirements |
| Hospital at Home | - Early hospital discharge support - Readmission rate reduction - Hospital-level care extension beyond hospital walls |
- Custom hospital at home programs - Remote patient monitoring integration - Care coordination for at-home patients |
| Home Infusion | - Intravenous therapy administration support - Scheduling, monitoring, and care coordination |
- Custom home infusion workflows - Integration with infusion pump systems - Care coordination features |
| Home Dialysis | - At-home dialysis support - Safety, compliance, and treatment management tools |
- Custom home dialysis management - Integration with dialysis machine data - Treatment adherence tracking |
| Primary Care in the Home | - Home-based primary care workflow support - System compatibility with laptops and iPads |
- Mobile-optimized interfaces for home visits - Offline capabilities for areas with poor connectivity - Integration with mobile devices for vitals and assessments |
| Remote Patient Monitoring | - Continuous care enablement - Real-time data provision for proactive intervention |
- Integration with IoT devices and wearables - Custom dashboards for patient monitoring - Automated alerts based on predefined thresholds |
| Social Safety Net | ||
| Social Care | - Social factor screening - Care program suggestion - Community resource directory - Care provision in various settings |
- SDOH assessment tools - AI-driven program recommendations - Integration with community resource databases - Mobile solutions for community-based care |
| Care Management | - High and rising risk population identification - Patient enrollment and management - Care management program tracking |
- Risk stratification with Einstein Analytics - Automated enrollment workflows - Care plan management and tracking |
| Behavioral Health | - Mental health and substance use diagnosis support - Treatment planning and care coordination |
- Custom behavioral health assessments - Integrated care plans for mental and physical health - Secure messaging for sensitive communications |
| Correctional Health | - Patient and family communication with care team | - Secure portals for inmate health information - Custom workflows for correctional facility healthcare - Integration with correctional management systems |
| Patient Experience | - User-friendly digital tools - Clear communication - Personalized support |
- Patient Communities for engagement - Multi-channel communication (SMS, email, portal) - AI-driven personalization of patient interactions |
| Interoperability | - Secure data sharing among social services, healthcare providers, and community organizations - EpicCare Link for community organization access |
- MuleSoft for integration with external systems - API-based data sharing - Partner Communities for controlled access |
| State Systems | - Whole-person healthcare for state residents - Unification of Medicaid, public and school employee health benefits, and behavioral health and recovery |
- Custom development for state-wide health management - Integration with government systems - Scalable architecture for large populations |
| Research | - Social screening and intervention data integration with public data sets | - Einstein Analytics for data integration and analysis - Custom dashboards for social determinants research - Integration with public health databases |
| Artificial Intelligence | ||
| Clinician Efficiency | - Message and note drafting - Patient story summarization - Predictive modeling for early action |
- Einstein AI for automated documentation - Natural Language Processing for clinical notes - Predictive analytics for patient outcomes |
| Insights from Data | - Conversational AI assistant for data analysis - Evidence-based care insights in workflow - Operational and quality data summarization |
- Einstein Analytics for healthcare insights - AI-driven clinical decision support - Automated performance dashboards |
| Revenue Cycle | - Intelligent coding assistant - CDI query automation - Prior authorization and denial documentation streamlining - Appeal letter draft generation |
- AI-assisted coding with Einstein - Automated workflow for clinical documentation improvement - Machine learning for prior authorization optimization - Automated appeal letter generation |
| Population Health Tools | - Clinical risk adjustment opportunity identification - Insight surfacing from scanned documents and free text |
- AI-driven risk stratification - Natural Language Processing for unstructured data analysis - Automated care gap identification |
| Patient Experience | - Conversational chatbot for scheduling (Future) - Medical and billing jargon translation (Future) |
- Einstein Bots for patient scheduling and queries - AI-powered language simplification for patient communications |
| Capacity Management | - Patient flow prediction - Capacity and staffing need forecasting - Discharge streamlining - OR and clinic utilization improvement |
- Einstein Prediction Builder for patient flow forecasting - AI-driven staffing recommendations - Automated discharge planning workflows - Predictive analytics for resource utilization |
- Flexible structured reporting
- Integration with PACS, ECG, and other imaging systems
- Robust reporting capabilities
- Treatment planning
- Preventive care management
- Access to relevant clinical information
- Care team coordination
- Note writing
- Specimen management
- Tracking findings over time
- Active decision support
- Quick documentation tools
- Procedure performance and resulting
- Follow-up management
- Findings documentation with image connection
- Procedure report creation
- Quality metrics evaluation
- Pharmacogenomics for prescribing support
- Tumor biomarkers in oncology treatment
- Anatomic Pathology: Unified patient record integration, quick result communication
- Interdisciplinary care plan creation
- Quality improvement initiative reporting
- EpicCare Fertility for reproductive endocrinology and infertility (REI) clinicians
- Fertility treatment cycle tracking
- Standardized chemotherapy protocols
- Radiation therapy tracking
- Cancer registry data submission
- Optometry module for optometrist-only clinics
- Joint injection support
- "One screen" orthopaedic documentation
- Location-based charting
- American Joint Replacement Registry (AJRR) submission
- Guided exam workflows for technologists and nurses
- Study prioritization and reporting tools for radiologists
- Actionable findings and follow-up procedure tracking
- Department and individual performance dashboards
- Perioperative documentation for anesthesia
- Patient outcome and operational goal reporting
- Efficient charge capture
- Clinical, research, and registry reporting activities
- Critical information surfacing
- Informed decision-making support
- Proactive health management
- Patient engagement tools
- Continuity of care across the care continuum
- Digital front door for patient access
- Automated back-office work
- Complex account management
- Research and care delivery experience integration
- Support for research, discovery, and innovation
- Tapestry for health plan management
- Length of stay reduction
- Discharge communication improvement
- Resource utilization optimization
- Clear, current data across the organization
- Support for informed decision-making
- Care management service scaling
- Social drivers of health identification and addressing
- Care gap closure
- Outreach performance
- Community partner collaboration
- Self-service options for patients
- Transparent healthcare experience
- Documentation efficiency
- Reimbursement protection during surveys and audits
- Outcome improvement based on patient stay data
- Care coordination
- Clinical and operational outcome improvement
- CMS assessment completion
- Therapy threshold tracking
- Patient progress monitoring
- Operational workflow streamlining
- Efficiency improvement and overhead cost reduction
- Appeals and grievances facilitation
- Case management program enrollment
- Social drivers of health viewing
- Community resource connection
- Task automation
- Shared workflows among providers and payers
- Care coordination
- Performance measurement
- Multi-channel outreach
- Member, provider, and stakeholder service
- Brandable integrated portal
- Support for informed decision-making, research, and quality improvement
- Approval tracking
- Compliance ensuring
- Coverage details, costs, and alternative options
- Real-time data provision to care team
- Proactive intervention and support
- Notifications and guidance
- Integration with home monitoring devices
- Financial assistance connection
- Transparency improvement and collection increase
- Care plan, care team, and education information
- Proactive need addressing
- Tailored digital experience provision
- Family member or translator invitation
- Automatic notifications for earlier appointment availability
- Message-based e-visits
- Telehealth Anywhere for partner organization visits
- Online scheduling for same-day visits
- Estimated wait times
- Drug screens
- Job-related injury care
- Limited access to patient information for employers
- Study organization
- Participant recruitment
- Consent collection
- Patient-reported outcome tracking
- Cosmos access for deidentified data
- Study start-up friction reduction
- Trial-specific evidence sharing with sponsors
- Accelerated access to cutting-edge care
- Discrete result receiving via Aura network
- Real-time vital sign viewing from devices
- In-home documentation integration
- CMS-certified home health care support
- Readmission rate reduction
- Hospital-level care extension beyond hospital walls
- Scheduling, monitoring, and care coordination
- Safety, compliance, and treatment management tools
- System compatibility with laptops and iPads
- Real-time data provision for proactive intervention
- Care program suggestion
- Community resource directory
- Care provision in various settings
- Patient enrollment and management
- Care management program tracking
- Treatment planning and care coordination
- Clear communication
- Personalized support
- EpicCare Link for community organization access
- Unification of Medicaid, public and school employee health benefits, and behavioral health and recovery
- Patient story summarization
- Predictive modeling for early action
- Evidence-based care insights in workflow
- Operational and quality data summarization
- CDI query automation
- Prior authorization and denial documentation streamlining
- Appeal letter draft generation
- Insight surfacing from scanned documents and free text
- Medical and billing jargon translation (Future)
- Capacity and staffing need forecasting
- Discharge streamlining
- OR and clinic utilization improvement