What are the top tasks reported by people coming to pay pages, and how successful are they at completing them?

gc-proto / pspay

Files and project notes for a PS Pay optimization project

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What are the top tasks reported by people coming to pay pages, and how successful are they at completing them? #1

Open patlaj opened 5 years ago

patlaj commented 5 years ago

TBS recently ran an exit survey on their content - this should provide answers to this question.

patlaj commented 5 years ago

(Just listed in order for now, will add details):

Rates of pay for the public service Pay system - get updates on Phoenix issues Other - Compensation for impact of Phoenix issues Pay system - Login to the pay system Pay system - Check pay stub Pay system - Report a problem with my pay

patlaj commented 4 years ago

So far:

Task Success Respondents Check my pay stub 83% 440 Input overtime hours 77% 22 Other 67% 84 Check my pension details 55% 38 Report a problem with my pay 38% 26