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Error message connecting to Vonage #258

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. I input my username, password and domain name "sphone.vopr.vonage.net" in 
account setup.
2.
3.

What is the expected output? What do you see instead?

I get the following error message:

Could not register with sphone.vopr.vonage.net.
The error was: "404 NOT Found".

What version of the product are you using? On what operating system?

Version 0.14.3 (23

Please provide any additional information below.

My username and password are correct ( I can log on to Vonage website. I tried 
both from a 
private network, and from a public address. Neither works.

Original issue reported on code.google.com by paymani...@gmail.com on 13 Dec 2009 at 11:52

GoogleCodeExporter commented 8 years ago 
Have you tried another softphones with the same settings?

Original comment by eofs...@gmail.com on 14 Dec 2009 at 12:48

GoogleCodeExporter commented 8 years ago 
I use Telephone with Vonage no problem. here is what i did:
FullName: vonageprovidedsoftphoneaccount 
Domain: sphone.vopr.vonage.net 
userName: vonageprovidedsoftphoneaccount 
paswword: vonageprovidedpassword

thanks

Original comment by chilote....@gmail.com on 30 Dec 2009 at 3:41

GoogleCodeExporter commented 8 years ago 
I have the "same" Problem sometimes after standby.
Or the program didn't provide any sound (Which is the most times after standby. 
It is
connected to the "provider", dials, it rings at the other end, but nobody can 
hear
the other one). Restart "Telephone" and it works fine.
Maybe a "reconnect after standby" option will fix this. Just an idea; i have no 
clue
about the things behind it. :-)

Telephone 0.14.3 (23)
MacBook 13" Late2008 Unibody
OSX 10.6.3
Standard config. (2GB RAM, 160GB HDD, ...)
"Provider": fritz.box 7170 (WLAN Router www.avm.de)

btw: thank you very much for this program and happy easter! :-)
Greetings,
Rootgar

Original comment by root...@googlemail.com on 4 Apr 2010 at 9:50

GoogleCodeExporter commented 8 years ago 
rootgar, do you have STUN server set up in Telephone? Do you have any problems 
with the audio without STUN? 
If it works fine without STUN, you could leave it that way. I guess, your audio 
issue can happen when your 
external IP address changes, but Telephone doesn't know about it.

Original comment by eofs...@gmail.com on 4 Apr 2010 at 9:55

GoogleCodeExporter commented 8 years ago 
No STUN server in "telephone".
But "telephone" is not connected directly to the ISP, it connects in the LAN to 
the
router and the router is connected to the ISP. The router also serves my ISDN 
phone.
The router is such an "all-in-one wlan-voip-isdn-pstn-fax-coffee-whatever" 
thingy :-D
i read in another thread that the fritz.box didn't provide the correct(?) codec
"sometimes".
"telephone" connects always with iLBC-30 and the connections from the isdn 
phone are
G.711.(?)
I will try to figure it out, and have a look into the log files when the problem
comes up.

Have a nice weekend! :-)
greetings,
Rootgar

Original comment by root...@googlemail.com on 10 Apr 2010 at 9:36

GoogleCodeExporter commented 8 years ago 
Stuff from the log file. :-)

greetings,
rootgar

after MacBook was in standby:

 17:11:38.940   pjsua_core.c  pjsua version 1.0.3 for i386-apple-darwin9.7.0 initialized
 17:11:38.951   tsx0x1093664  Failed to send Request msg REGISTER/cseq=58491
(tdta0x103a800)! err=70018 (gethostbyname() has returned error (PJ_ERESOLVE))
 17:11:38.951    pjsua_acc.c  SIP registration failed, status=503 (Service Unavailable)
 17:11:38.951    pjsua_acc.c  Unable to create/send REGISTER: gethostbyname() has
returned error (PJ_ERESOLVE) [status=70018]
 17:11:42.092    pjsua_acc.c  Registration sent
 17:11:42.114    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:12:59.876 AKTelephoneCal  Call 0 state changed to CALLING
 17:12:59.892 AKTelephoneCal  Call 0 is DISCONNECTED [reason = 404 (Not Found)]
 17:13:03.330 AKTelephoneCal  Call 1 state changed to CALLING
 17:13:03.353 AKTelephoneCal  Call 1 is DISCONNECTED [reason = 404 (Not Found)]
 17:13:17.670    pjsua_acc.c  Registration sent
 17:13:17.689    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:13:35.158    pjsua_acc.c  Registration sent
 17:13:35.179    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:14:13.397    pjsua_acc.c  Registration sent
 17:14:13.414    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:14:18.765    pjsua_acc.c  Registration sent
 17:14:18.780    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:14:40.087    pjsua_acc.c  Registration sent
 17:14:40.104    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:14:53.248    pjsua_acc.c  Registration sent
 17:14:53.266    pjsua_acc.c  SIP registration failed, status=404 (Not Found)
 17:15:07.769    pjsua_acc.c  Registration sent
 17:15:07.787    pjsua_acc.c  SIP registration failed, status=404 (Not Found)

Restart of "telephone.app":

 17:15:56.510   pjsua_core.c  pjsua version 1.0.3 for i386-apple-darwin9.7.0 initialized
 17:15:56.527    pjsua_acc.c  Registration sent
 17:15:56.560    pjsua_acc.c  Rootgar <sip:620@fritz.box>: registration success,
status=200 (OK), will re-register in 300 seconds
 17:16:01.380 AKTelephoneCal  Call 0 state changed to CALLING
 17:16:01.399 AKTelephoneCal  Call 0 state changed to CALLING
 17:16:01.497 AKTelephoneCal  Call 0 state changed to EARLY (183 Session Progress)
 17:16:01.498 AKTelephoneCal  Media for call 0 is active
 17:16:01.675 AKTelephoneCal  Call 0 state changed to CONNECTING
 17:16:01.675 AKTelephoneCal  Call 0 state changed to CONFIRMED
 17:16:07.781 AKTelephoneCal  Call 0 is DISCONNECTED [reason = 200 (Normal call
clearing)]
 17:18:18.615    pjsua_acc.c  Unregistration sent

Original comment by root...@googlemail.com on 12 Apr 2010 at 7:01

GoogleCodeExporter commented 8 years ago 
Try clearing out the "Outbound Proxy" field under the Network settings, this 
fixed it
for me.

Original comment by dhurrymu...@gmail.com on 24 May 2010 at 12:13

GoogleCodeExporter commented 8 years ago 
Hmm, I have the same issue as payanimal. I set up the account info exactly as 
chilote.orellana but get the same 404 error.

Not using a STUN server.

Original comment by pskdes...@gmail.com on 13 Jun 2010 at 6:24

GoogleCodeExporter commented 8 years ago 
I have a similar issue as pskdesign/payanimal.  My VoIP service is an internal 
MIT service.  Identical settings in X-Lite work fine.  I just get the 404 when 
attempting to sign in with Telephone.  Attached are screenshots of settings 
dialogs.

Original comment by discosit...@gmail.com on 31 Jul 2010 at 11:39

Attachments: