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Group member still getting notifications after unsubscribing #361

Open klecuyer opened 6 years ago

klecuyer commented 6 years ago

This group member is getting Career Marketplace notifications after subscribing.

erika.laffey@cra-arc.gc.ca https://gccollab.ca/settings/notifications/Erika.Laffey

The user does not have any multiple accounts (according to php). I checked the admin panel for lingering subscriptions - none.

image image

Suggestion to user: quit the group or subscribe to weekly digest.

klecuyer commented 6 years ago

https://gccollab.gctools-outilsgc.ca/helpdesk/tickets/4523

klecuyer commented 6 years ago

Another user getting notifications for the IRAP-Consultation-Ontario: https://gccollab.ca/groups/profile/951568/%7B%22en%22:%22IRAP-Consultation-Ontario%22,%22fr%22:%22%22%7D

...after unsubscribing.

User: https://gccollab.ca/settings/notifications/vladimirfranjo Ticket: https://gccollab.gctools-outilsgc.ca/helpdesk/tickets/4653

klecuyer commented 6 years ago

https://gccollab.gctools-outilsgc.ca/helpdesk/tickets/4908

This user shannon.reid@hrsdc-rhdcc.gc.ca continues receiving notifications from this group, even after unsubscribing and leaving the group: https://gccollab.ca/groups/profile/85014/enthe-policy-communityfrla-communautu00e9-des-politiques image https://gccollab.ca/profile/shannonreid

Phanoix commented 6 years ago

Are the people who unsubscribed getting duplicate notifications? Wonder if the duplicates are normal ones + whatever's causing people who unsubscribed to still get them.

klecuyer commented 6 years ago

@Phanoix not in every case, but yes sometimes people who unsubscribe seem to report duplicates. All I have to go on is their word or if they forward me the emails if they haven't already deleted them. Not in every case does the person who unsubscribed report duplicates, just that they keep getting emails.

klecuyer commented 6 years ago

Confirmed: this user confirms getting duplicate notifications, even after unsubscribing: https://gccollab.ca/profile/vanessalschwirtz

She's forwarded me many duplicate emails but seem to be blocked by her network security because I can't open them, but it does confirm that she's experiencing both the duplicates AND the unsuccessful unsubscribe.