Many users do not receive the validation email when creating a GCcollab account (blocked or in Junk mail usually).
A user then tries to login to GCcollab using the correct credentials and is told that they have the incorrect email/password, when really the account is just not validated,
The user then goes to reset their account. They get a confirmation that the reset password email has been sent.
The user can get into a repetitive loop of resetting their password, thinking that it worked, but really their account just needs to be validated.
For the UX team, can we design a feature that notifies the user that their account is not yet valid, and gives them an option to resend the validation email?
Also, when a user goes to reset their password to an account that is not yet valid, can we prompt them to validate the account and not allow them to reset their password until the account is valid?
Many users do not receive the validation email when creating a GCcollab account (blocked or in Junk mail usually).
A user then tries to login to GCcollab using the correct credentials and is told that they have the incorrect email/password, when really the account is just not validated,
The user then goes to reset their account. They get a confirmation that the reset password email has been sent.
The user can get into a repetitive loop of resetting their password, thinking that it worked, but really their account just needs to be validated.
For the UX team, can we design a feature that notifies the user that their account is not yet valid, and gives them an option to resend the validation email?
Also, when a user goes to reset their password to an account that is not yet valid, can we prompt them to validate the account and not allow them to reset their password until the account is valid?