Adding Support to BP - Githubissues

ljhwang commented 4 years ago

I am proposing we add a new category to the Software Development Best Practices called "Support". The intent is clarify how the developers intend to support users:

Minimum: No support. Donation only. Though we may want to discourage this, this is a reality. However, then why not use Zenodo?
Standard: Virtual support. Support through CIG forum, github issues, or similar. Support team is designated to respond to inquiries in a timely fashion.
Target. Outreach. Standard support plus additional outreach in the form of workshops, tutorials, hackathons etc. Could include virtual events.

gassmoeller commented 4 years ago

I like adding this category. I agree, we might not want the minimum target or at least redefine it to make authors responsible for a minimum support (e.g. if users have problems, but even we can not reach the authors or they do not reply that would not really be an acceptable situation). Maybe:

Minimum: Limited technical support only. Support by the authors in case of technical difficulties as time permits.

Standard: Virtual support for technical and scientific questions. Support through CIG forum, github issues, or similar. Support team is designated to respond to inquiries in a timely fashion.

Target: As before.

gassmoeller commented 3 months ago

Closed by #39.

geodynamics / best_practices

Adding Support to BP #13