! "Visual Recognition is not available right now..."

[iGarbo]

Team, I'm giving a demo to a major customer today at 2:30 today (4 hours from now) using visual recognition to identify damaged packages.

It was working a couple days ago. Today it doesn't.

I upload the same .zip files I used a couple days ago (less than 5MB with more than 50 images), let the blue wheel spin for 6 seconds, then get the error "Visual Recognition is not available right now..."

I get this error both on the standard demo instance (http://visual-recognition-demo.mybluemix.net/train) and my own (http://visual-recognition-nodejs-igarbo-2146.mybluemix.net/train).

good.zip smashed.zip

[kognate]

Talking to the team now and we are investigating a service-level issue.

[iGarbo]

You're the man Joshua. Appreciate the note. I took photos of it working Monday, so I can sing and dance and wave hands to pull off the demo, but would love to show it working live! :)

On Thu, Oct 6, 2016 at 10:03 AM, Joshua Smith notifications@github.com wrote:

Talking to the team now and we are investigating a service-level issue.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/watson-developer-cloud/visual-recognition-nodejs/issues/233#issuecomment-251970696, or mute the thread https://github.com/notifications/unsubscribe-auth/ABlwWCWSnXGOLzyYSc-s47HfrRWhWf_Pks5qxP_JgaJpZM4KP-Ta .

[kognate]

The system is back up and running.

[matt-ny]

It should be fixed as of about 1:45pm eastern @iGarbo Please let us know if you have any more errors

[iGarbo]

Working beautifully! Thanks gents!

[image: Inline image 1]

On Thu, Oct 6, 2016 at 3:07 PM, Matt Hill notifications@github.com wrote:

It should be fixed as of about 1:45pm eastern @iGarbo https://github.com/iGarbo Please let us know if you have any more errors

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/watson-developer-cloud/visual-recognition-nodejs/issues/233#issuecomment-252059114, or mute the thread https://github.com/notifications/unsubscribe-auth/ABlwWIrxAlDo1fq27Mw8pXP7bI3ggKOJks5qxUbngaJpZM4KP-Ta .

[iGarbo]

Demo went fantastically! Great service. Lots of interest. Well done Watson hackers.

[yaalisri]

I am also getting the same error "Visual Recognition is not available right now..." when i try to train the demo project. Is this fixed now?

[kognate]

@yaalisri The demo is working now.

[yaalisri]

@kognate It is still not working for me :( I uploaded 2 bundle with more than 50 images and tried to train it but it always throws the same error. Can you also please let me know how to train our service instead of demo?

[matt-ny]

Does your zip file contain files or folders with special characters like accents or non-English letters? We have a known issue with some encodings for zip files. The workaround is to recreate your zip file.

This problem would occur with both the demo and the API. However, in general we recommend the API for training because it is persistent- your trained classifier is saved for you. The tutorial for the API is here https://www.ibm.com/watson/developercloud/doc/visual-recognition/classifiers-tutorials.shtml

On Mon, Dec 19, 2016 at 12:59 AM yaalisri notifications@github.com wrote:

@kognate https://github.com/kognate It is still not working for me :( I uploaded 2 bundle with more than 50 images and tried to train it but it always throws the same error. Can you also please let me know how to train our service instead of demo?

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/watson-developer-cloud/visual-recognition-nodejs/issues/233#issuecomment-267888163, or mute the thread https://github.com/notifications/unsubscribe-auth/ALCun3mubARrhKqgCQuFotdv7nxiUsOxks5rJh1DgaJpZM4KP-Ta .

[yaalisri]

@matt-ny Thanks for the reply. Can you please send me any link for tutorial on how to create our own visual recognition service with custom classifiers and use the created API in our node.js application using bluemix?

[sawantsingh]

I'm facing the same issue now, please let me know when it is

fixed.

[matt-ny]

@sawantsingh you may have encountered a temporary issue. It seems to be fine now.

[mbesoft]

It seems to be a reccurent issue ... Please could you check and advise ?

[matt-ny]

@mbesoft Not sure what caused that, but the demo appears to be working at this time. Please try again.

[mbesoft]

@matt-ny Thank you for your quick support Still facing it ...

cni.zip impots.zip passports.zip

is there something wrong with my zip files? Thanks for your help

[matt-ny]

@mbesoft Actually, yes, I see that each zip file contains many copies of a single unique image. Each class must have at least 10 unique images for the service to learn from. I verified this by comparing the checksums of the images.

Our error message should be more descriptive though.

Please try again with >=10 unique training images per class.

[ShubhraMittal1488]

I am getting the error "Visual Recognition is not available right now..." while creating custom classifier. I tried multiple times with different positive and negative input zip file with image count>10 per class. Could anyone help me to resolve this error.

[matt-ny]

I received an email with links to 4 zip files from a comment from you which I cannot find here - (edited out?) but was able to download the zip files (wire, asset, etc) and verified they worked for me this morning via the API. Please try your request again. Training a classifier could take 15 minutes or so.