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getdokan / dokan

Multivendor marketplace platform
https://wordpress.org/plugins/dokan-lite/
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Unable to Delete Connected Stripe Express Account (If the user has not completed the onboarding) #2282

Closed daniel-toader closed 1 month ago

daniel-toader commented 1 month ago

Bug Description

If the user has not completed the onboarding from Stripe Express, or the account is rejected, we are unable to delete it.

The actual behavior: an Express Account can only be deleted if the user completes the onboarding.

Captură de ecran din 2024-05-24 la 21 19 45

Expected Behaviour

We should have the option to delete an Express Account even if the user abandons the onboarding or if the account is rejected.

Actual Behaviour

If the user abandons the onboarding, we are stuck forever with that account in our Stripe Dashboard, and we are unable to delete it.

prottoy210385 commented 1 month ago

Hello @daniel-toader,

As Dokan Stripe Express is a premium feature, we are unable to check the Dokan Pro feature-related issue in the Dokan Lite repository. Please log in and visit https://app.dokan.co/support/create to create a ticket. Our Support team will assist you with this matter upon verifying your purchase validity.

Kind regards,