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getdokan / dokan

Multivendor marketplace platform
https://wordpress.org/plugins/dokan-lite/
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Vendor Dashboard Incorrect Earning Amount #2399

Closed Adrian-Albanese closed 1 month ago

Adrian-Albanese commented 1 month ago

Bug Description

A vendor has made a sale for $15 and his dashboard reports an earning amount of -$15.69.

Net sale was $15, with a commission rate of 10% applied, he should be seeing an earning amount of +$13.50. In addition, the $0.69 of payment gateway processing fee should not be applied to his earning amount.

Expected Behaviour

Expected: $15 net sale @ 10% commission = +$13.50 earnings amount on vendor dashboard

Actual Behaviour

Actual: $15 net sale @ 10% commission = -$15.69 earnings amount on vendor dashboard

Environment

  1. Dokan Version: v3.12.4
  2. WooCommerce Version: 9.3.3
  3. Browser: chrome
  4. Current Theme: Blocksy
Fayeakuzzamantonmoy commented 1 month ago

Hello @Adrian-Albanese,

Thank you for bringing this issue to our attention. We’ve attempted to reproduce it on our end but were unable to do so, indicating that this may be a site-specific issue. To identify the root cause, we’ll need to investigate your site directly. Unfortunately, we’re unable to provide this level of assistance through the public forum. Kindly raise a support ticket, and our team will be happy to assist you further. You can submit a ticket by following this link.

We appreciate your understanding.

Thanks!